「This is an excellent, value for money budget hotel. Most facilities are at par with what you would expect from a budget hotel but most outstanding feature is its very helpful staff. Adam is a star. He went above and beyond with anything we needed help with. All other staff we interacted with - Sumit, Helen, Caroline - were all very kind and helpful. Kudos to the management for hiring such awesome people.
The next door pub waggon team is also an asset, good food at reasonable prices.
Convenient...
「Pros: close to train station and restaurants, great breakfast (semi-buffet), value for money
Cons: room is a but dusty, and some rooms are located in between 2 floors so you need to climb a few steps with your luggage, rmb to send a note to the hotel if you carry heavy luggage to avoid such rooms.」
「My parents stay 4 days in this hotel and they love their stay. They told me that the hotel was convenient, quiet and clean. They wanted to give their thanks to the personal who were really attentive and helpful with everything. Only complaint that they had was the fact that there is no lift on the property but
Other than that everything was great 」
「Grand old building , room clean and tidy , excellent night’s sleep . Breakfast good loved the timed sit down . Significant problem in that to ensure right mix of tables, all through the meal tables were being dismantled rolled out to a storage room and others replaced and set . A bit like breakfast whilst refurbishment on going .」
"Extremely poor service and stay. We were given a smaller room than we had asked for (images do not match the actual state of the room), and the air conditioner is broken; we were provided with fans but we do not have proper ventilation in our room, causing the room to be very hot and stuffy, and after taking a shower the room becomes very damp. Television does not work, and the fans aren't very good. There are also insect stains on the bedding. Service is misleading, we were told that our check out was at noon however we were urged to leave as soon as 11am came by, asking to charge us for overstaying in the hotel. Our belongings were held at the lobby as well because of this, and the staff were reluctant to return our belongings.
Extremely disappointed at the service and conditions of the hotel, will not recommend it to anyone."