Find hotels near Heritage Rose Garden, San Jose from NT$3,515

"Upon arriving everything seemed good and clean. Making our way up on the elevator we were hearing strange noises from the elevator itself and it was slow. Our room looked clean, however the bathroom was completely missing the latch that goes on the edge of the door which secures the door shut. Next morning I noticed a metal plate on the shower floor across the front which covered the drain. I had never seen this before and called the front desk and they sent up the housekeeping supervisor. She entered the bathroom and told me all the Sonesta Select have those metal plates. I told her that it didn't seem very sanitary as there could be residue and stuff caught in between the metal plate and the bottom of the shower floor and drain. She said the housekeepers are supposed to lift up those plates and clean in between. She proceeded to lift the plate, looked and set it back down. She just repeated that all those hotels have them. I then addressed the door issue and she said it was on order but not in yet. As I began to shower I noticed a pubic hair on the front of the shower wall that had not been there before. It must have came up as the housekeeper lifted the plate. I later lifted the plate to look and it was disgusting!!! A bunch of black long hairs on the drain( mines dark blonde) and mold and other brown stains on the shower floor and underside of the plate. I contacted the GM and still trying to resolve this issue with some acceptable compensation as we could not shower. "

"Overall nice! But of course parking is crazy expensive as for most of the area. "

"Good"

"Hotel staff was great, got us checked in early and it was lovely to have a bar downstairs to hang out before going to the show with the APP Center. I would say the only downside of this hotel is the walls are extremely thin and at two in the morning when people are coming back from partying, my husband and I were totally woken up."

"Good location "

"Was great and a great location "

"Great friendly staff, clean and comfortable room. "

"Very clean, nice sized rooms, quiet and comfortable. Would highly recommend. The staff was amazing and very accommodating. "

"Clean room, good breakfast"