「Service par excellent. Shout out to Gracia at reception, Dura at Altitude, floor manager in Goji on 2/8/2025. All staff makes an effort to speak to us. 」
「The staffs are really friendly, specially Minty. The room is big. The only downside is there isn’t gym room or swimming pool. But overall I hv a good stay !」
「Did not get to check in as per indicated time from website 2pm. Only get to check in 3pm. Water pressure for bathroom was quite low. Air con is super powerful. Love it. 」
「Excellent value, new hotel with rooms well maintained. Impeccable service from the staff. Just opposite the best shopping mall (Grand Batam) and plenty of late night food options nearby 」
「This was my first time staying at this property and I must say that it deserves the word 'Grand'!! All the hotel staff were really professional, friendly and always smiling with full of energy all the time.
I did face some challenges in communicating with some staff members due to language barrier as I noticed that only the front desk staff was good in English.... But this didn't cause me any issues since I used Google translator.
Even though some were not able to understand English, but still...
