Exterior
Check availability

Reviews of Wanda Realm Guangzhou Zengcheng

4 out of 5
Wanda Realm Guangzhou Zengcheng
#69 Zengcheng Road, Block 10, Licheng, Zengcheng District, Guangzhou, Guangdong

Reviews

8.2

Very Good

Rating 10 - Excellent. 5 out of 19 reviews" "
Rating 8 - Good. 11 out of 19 reviews" "
Rating 6 - Okay. 2 out of 19 reviews" "
Rating 4 - Poor. 1 out of 19 reviews" "
Rating 2 - Terrible. 0 out of 19 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Nitzan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in the area
One of the best hotels that I've been to. According to the locals it is the best in that area. The food was good, Gem was excellent. the room was amazing (20'th floor) with a good view. I enjoyed the hotel very much.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice room,shame about service and food
Hotel is located in the centre of very uninteresting downtown of Zhengcheng, right next to a Wanda mall, nothing else around. The hotel itself is nice,the room was spacious,comfortable, clean, lovely bed, nice bath and powerful shower,no int.TV channels. What surprised me was the lack of toilet roll in the reception toilet, the fact that smoking was allowed in some areas, price for a swimming cap in the health centre was extortionate (necessary to have one to use the pool), the pool itself was small, poorly lit with very cheesy cheap-looking lights (something seen in a backstreet music club, not a 5* hotel), no lifeguard. My biggest gripe is with the service and the buffet dinner though. Even though it was me who booked the room and paid for it, the receptionist failed to acknowledge my existence and spoke only to my husband(she spoke good English so I have no idea why she would ignore me), at the end of our stay she let us leave without charging us for dinner! If we weren't so honest and pointed it out, we could have easily walked out without paying.Clearly, not very focused or attentive staff, not to mention that she didn't even say Hello to us, not to mention smile.I know this is China but still..We tried to book a table for dinner over the phone-staff was rude.Buffet totally not worth the money.I can't call it international,no cheeses,pancakes or waffles,dry cakes,awfully runny curry, juice-not fresh and almost all hot food was seafood/fish.Room ok but go eat elsewhere.
Stayed 1 night in Sep 2019

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience.
Professional and attentive staff, well appointed, clean and spacious rooms. Breakfast in the Cafe is very good.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

8/10 Good

Ching yang

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Judy服务好
Stayed 3 nights in Oct 2023
Response from 广州增城富力万达嘉华酒店 on 2023/11/7
尊敬的宾客：欢迎下榻广州增城富力万达嘉华酒店并感谢您利用宝贵的时间留下本次的入住体验，感谢您对酒店的认可，能给你的出行带来舒心满意的体验是我们的荣幸，我们务必让每位到店的顾客体验知所需，心安为家的服务，您的满意是我们最大的鼓励，期待您再次光临，祝愿您心情愉快。

8/10 Good

siu ling

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Yoichi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

朱

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
吹風機太小不好用，對於女性客戶不方便！
Stayed 1 night in Sep 2019

8/10 Good

Chih-Lung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

NAPAWAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ภาพรวมดี
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
入住客人也沒有免費地下停車場泊車服務, check in只有2名服務員導致輪候時間較長, 房間熱水溫度欠佳
Stayed 1 night in Jun 2019

6/10 Okay

MEI YAN QUEANN

Disliked: Property conditions & facilities
萬達集團最差不酒店
入住前已經說不要吸煙樓層，我訂了八間房有四間編了我到吸煙樓層，成條走廊同房都充滿煙味，還見到有一間房開了門有十幾人在房內吸煙，我們即時落樓下投訴！另外房間廁所浴缸的花灑完全不能運作，淋浴間花灑水太慢，之前入住過其他地區的萬達集團酒店，依間是最差
Stayed 1 night in May 2019

8/10 Good

T L

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Chi Shung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
附近食肆丶酒吧都很多，但酒店周邊修路丶比較不方便
Stayed 1 night in Mar 2019

8/10 Good

FEI SHING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
需要改善床墊和枕頭
床墊太軟了，而且枕頭也太軟，睡得不舒服。
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'd go again, but not with my family.
Overall a good hotel, but the neighborhood is not suitable for a family stay.
Stayed 9 nights in Jan 2018

10/10 Excellent

マー, JAPAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常に良い、アクセスも。
スタッフのサービスがとても良かった、また近くにショッピングモールもあったので便利でした。 またプールもいいし、２４時間のフィットネスも手軽に利用できてとても良かったです。
Stayed 5 nights in Jan 2018

4/10 Poor

Hirotaka

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ホテルでの生活について
仕事の出張で利用しました。 休日の観光についてフロントでホテル付近の情報を聞きましたが 親切なご対応を頂きました。 部屋も清潔で広く快適でした。 中国では未だ普及していないかもしれませんが日本人としてはウォシュレットがあればより快適かと思います。 テレビは中国の事情を知らないのですが衛星テレビ等により各国の番組が見れれば良いかと思いますが如何でしょうか。 ホテルの朝食はgood! ディナーもgood!!
Stayed 4 nights in Jan 2018