Excellence Resorts Greater Antilles hotels

"Property was "

"Nancy was amazing "

"Beautiful "

"I had a very disappointing experience at Serenade Punta Cana Beach & Spa Resort and would not recommend it. The food quality and hygiene were extremely concerning. At the buffet, nothing seemed to be kept at proper temperature—watermelon was warm and even had an onion-like taste. The à la carte restaurants were no better. At the Japanese restaurant, there was a cockroach on our table, and we saw oil dripping from the exhaust fan. The shrimp served to us were not properly cleaned and still had the vein in them, which was very unappetizing. We also tried the sports bar, where we ordered fish and chips and wings, but both were undercooked. We didn’t feel safe eating them and ended up leaving. The beachside hamburger truck was no better—the burgers were barely cooked through. The Steakhouse restaurant was the only somewhat decent option. At Olivo the chicken parmesan was dry and overly tough. On top of the food issues, the staff were consistently rude and unhelpful, which made the experience even worse. Overall, this was one of the worst resort experiences I’ve had. I would not return or recommend this place to anyone."

"Paid 2 hrs for late check out and security was at our door 5 minutes past our check out time like if we were thieves. Two security people came knocking loud and even though they saw me with our luggage walking to our door, they stood there until we all came out of the room and escorted us out. Totally fail. Never coming back. "

"Great staff, clean and close to the airport. The food was ok, I found getting things made to order (omelets, pasta, fried rice) from the buffet was best. The Asian restaurant is pretty good. "

"Mike’s cafe is fantastic. I love the change of pace from high energy beach and pool vibe to chill cafe. We had a great vacation at Ocean Blue and Sand. I really enjoyed the staff at Mike’s. They were our fav people on staff. "

"I came here for work and it was absolutely amazing I would come back here for pleasure as well. Lovely location lovely staff and a lovely View."

"There were 2 minor issues with our room, but they were addressed immediately. However, there were some issues with sporadic insufficient performance of wi-fi."