Was an amazing experience. I’ve stayed at Ocean El Faro and Majestic Elegance in the past, and they are no comparison to the Finest. All of the small details here add up to a very high-quality experience. The finishing and the choice of hardware and materials used in the building is up the finest quality. All the technological additions for room service air conditioning and other amenities are top-notch. They definitely have high-quality food And the concierge are well trained respectful and deliver with timely results. We had a closet door that was broken and we called our concierge and someone was there to fix it within 10 minutes. We had a similar situation with the lock on our front door of our room and they were here to replace the lock within 30 minutes. The only downsides were that our room smelled a little bit like cigar smoke and the smell did not leave for the entire week that we were there. Additionally, it was a bit disappointing that at such a high-end resort. It was hard to get smoothies or drinks like piña coladas made with real fruit. A number of the drinks still used syrup, which felt like a miss when you were in the tropics. The final area that the resort could improve is in the area of, customer service as the vast majority of their team were fantastic, but there were a few that did not seem very happy in their jobs and it showed how they lacked the ability to understand customer service. No place is perfect, but overall the Finest was truly the finest.
David
於 2024 年 4 月住了 5 晚
8/10 不錯哦
Susan
情侶出遊
2024年5月2日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The resort is beautiful and CLEAN. The beach and the pools are fantastic.
Susan
於 2024 年 4 月住了 6 晚
6/10 一般般
Kimberly
情侶出遊, 家庭旅遊, 親子旅遊
2024年5月2日
喜歡:整潔度、設施服務和住宿環境和硬體
The check in process wasn’t the best. I had my 5 month old baby and 4 year old and was told I needed to wait 10 minutes and that turned to almost 2 hours waiting for my room to be ready. I was told I would be giving something to composite for my time lost and never received anything. Don’t think I would be returning which is a shame because this was my 2nd time in this resort in punta cana and I’ve stood in the same resort in Mexico as well.
Kimberly
於 2024 年 4 月住了 3 晚
10/10 有夠讚
Salvador,San Francisco
家庭旅遊
2024年5月1日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
All the staff are great really excellent people
Salvador
於 2024 年 4 月住了 5 晚
10/10 有夠讚
David
家庭旅遊
2024年5月1日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very nice property. Staff was excellent, rooms were very clean and comfortable. Noise levels were minimal to non-existent. Beach was beautifully groomed, plenty of lounge chairs to choose from. Pools were very clean and comfortable. Food was fine, not exceptional but okay for the time we were there.