"Great hot springs. Excellent breakfast. Very helpful staff. They had complimentary e-bikes to check out for 2 hours.
They held our luggage one night as we submitted Mt Fuji. Had our bags placed in our rooms the next day.
Very nice location and service."
"This was the most charming hotel with so much history and beautiful details. We stayed in the Angel room, which was gorgeous and spacious, and had an amazing view of the mountains. The gardens behind the property were so pretty with little walking paths and waterfalls. We loved the 1920's feel of the property. The staff were very helpful and attentive. Would highly recommend!"
"My wife and I were genuinely blown away by this hotel. Difficult to describe fully how great of an experience we had in the short time we spent at the hotel. The garden on the property along with the available amenities throughout the hotel are truly exceptional. I recommend anyone stay at this hotel if given the opportunity. It will shape your perception on what the standard should be for hospitality."
"This is a family-friendly hotel with a strong focus on kids, so there are lots of children around, especially at lunch, which can be overwhelming. The hotel is very nice; the pool and gardens are also attractive. However, if you're visiting without small children, it might not be the best choice."
"Great location, quick walk to the train station. Enjoyed the free snacks & drinks after 7pm social & the garden outside was so beautiful. Breakfast buffet was very good. I only wish I had more time to spend in Hakone. Loved it. Massage therapists did a great job as well."