"you use QR code instead of key card to enter the room. our floor has ice and water machine in front of our room. the kitchen has everything you need. too bad the weather was not nice and we couldn't see Mount Fuji."
"Great hot springs. Excellent breakfast. Very helpful staff. They had complimentary e-bikes to check out for 2 hours.
They held our luggage one night as we submitted Mt Fuji. Had our bags placed in our rooms the next day.
Very nice location and service."
"This was the most charming hotel with so much history and beautiful details. We stayed in the Angel room, which was gorgeous and spacious, and had an amazing view of the mountains. The gardens behind the property were so pretty with little walking paths and waterfalls. We loved the 1920's feel of the property. The staff were very helpful and attentive. Would highly recommend!"
"This is a family-friendly hotel with a strong focus on kids, so there are lots of children around, especially at lunch, which can be overwhelming. The hotel is very nice; the pool and gardens are also attractive. However, if you're visiting without small children, it might not be the best choice."