"Nice hotel, room is small, not as big as it looks in the photos, the toilet area is tiny. Beds were big and comfortable though, we had the twin room, very quiet in the evening. We were on HB, breakfast and dinner were lovely, plenty of food, tasty. Private in-room hot spring was really good for us, as we were conscious about using the public one. The location is little bit out of the main towns but I would stay here again."
"There is nothing to dislike. We would come back and recommend to family and friends. The room was comfortable. The staff was friendly and helpful. Breakfast and dinner was delicious with variety of choices.
And nice Onsen."
"This historic hotel is a place to rest and rejuvenate. The spa is wonderful and the onsen lets you clear the toxins from your body. The beautiful gardens are calming and peaceful. Don’t forget to feed the koi!! All meals are beautifully presented and delicious, from lunch overlooking the garden to a multiple course western breakfast. Dinner at the Cascade was fabulous. I highly recommend this hotel! It is a luxurious treat!"
"An absolutely amazing stay in Hakone. The room was clean and tidy and oh so very spacious. The private onsen was a dream. The dinner and breakfast options I would highly recommend as there isn’t a lot of options around. Location is slightly inconvenient but that’s just small town life. However, this is a more modern ryokan than a traditional one which was fine with me. A great place to relax and wind down."
"The Onsen (hot spring facilities) was fantastic, especially after a long journey. Breakfast and dinner buffet were excellent. Mostly Japanese food but there are a few choices for those who don't like Japanese food. For me, the meals were great. Sushi, Sashimi, lots of different choices. A true test of Japan. Never had the same thing twice as there were too many choices. Not to mention they had beer, sake and some other alcohols available as part of the buffet. Didn't see anyone abusing the access which is good. The only thing to mention is if you are traveling from Tokyo and are returning there, it would be good to only take a smaller portion of your belongings (send your larger cases to your next hotel) as the rooms are not equipped with closets or drawers so you will be living out of your suitcase. Really wasn't a problem with our two large suitcases. Nice walking path in the back of the facility. Strongly recommend taking a taxi or uber from the train station with your suitcases. We road the bus there which was standing room only along a a very twisty mountain road, OVERALL - WONDERFULL"