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"Breakfast not offered in hotel but in restaurant 2 floors below the Lobby. Quality of food on offer 3 stars or below. We paid over $330 per night for a small room, old furniture, old carpets and mattresses on beds almost as hard as lying on bricks. This hotel in NO WAY deserves a 9.4 rating. We were very disappointed with the quality of this hotel. The only exceptional feature of this hotel was the staff. My advice is AVOID this hotel. "

"The Hollywood triple room was smaller than we expected for three people, our 3 big luggages barely fit & opening them made it even tighter. I’ve stayed here before in a bigger room, which I definitely preferred, but it wasn’t available this time. That said, the location is excellent, close to everything & the underground passages are super convenient once you get used to them. I also love that it’s connected to a mall, so there’s always something to do nearby. The bathtub & mist shower feature are great. Just remember to ask for bath salts at the 6th floor lobby during check in if you want to fully enjoy the tub, great after a long day of walking & exploring!"

"We had a great stay at Nishitetsu Grand Hotel. The superior triple room was very spacious, perfect for three of us with about seven luggages. The double beds were big enough that we didn’t even need the third (foldable futon sofa bed), so we folded it up & used it as a sofa, which made the room feel even bigger. Definitely one of the more spacious rooms I’ve stayed in Japan. The hotel itself is a bit older, but very clean & well kept. The elevators are fast but close quickly, so you have to move fast with your luggage or risk getting cut off. One downside was the AC, it’s centrally controlled & it got pretty warm. You can call staff to adjust it, which helps, but afterward you can’t really fine-tune the temperature."

"Location is absolute best!"

"Great location. It would have been nice if they offered more coffee in the room."

"Perfect location with direct accessibility to train station. Good variety of shops and food choices in the vicinity. Stay is perfected by very helpful hotel staff, especially Alisa, who helped with putting me on the same room type for both nights despite my separate booking of different types due to unavailability online."

"A fairly basic hotel, barring the excellent staff. The lack of being able to control the room temperature/aircon and few amenities available are unfortunate for somewhere with this excellent location (and again, staff)"

"It is a short walking distance to the Hakata station "

"This is our 3rd year here. Rooms are clean, amenities are stocked, employees are polite and friendly. We love hearing the trains! We always request a room to watch & hear trains day & night. Love the renovations. Lobby looks more inviting & roomier. Response to requests are quick. Thank you so much to Everyone at Tokyu Stay Hakata! We’ll be back!"