I’m rating this upon our arrival. The first room we were given was very unacceptable. When you open the door to enter there was a very bad oder. Everyone commented on the smell so it wasn’t just me. After getting settled in, I sat on the bed to see how comfortable, the pillows smelled so bad like dirty hair, then my granddaughter found dog hair all over the top of one bed, pulled back the sheets and there was hair in the bed. I decided that we at least needed clean pillows, I asked the staff member at the desk for pillows then told about the other things, without hast she moved us to a different room, when we walked in it was fresh and clean. The only thing about the new room was the shower knob kept falling so you had to hold it to control it otherwise your water got very hot. I would stay again , but it would not be my first choice.