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"Beautiful hotel. Excellent room cleaning. Friendly atmosphere. amazing position."

"Hope can provide toothbrush and toothpaste in the room"

"Spacious Room. Plumbing could do with some improvement. Bath/sink blockages - very slow draining. Good location - stylish hotel foyer"

"The hotel is in a great location (construction across the street didn't really affect us).The staff was friendly and helpful and the breakfast was very nice."

"This is not our first time staying with W Sydney, but compared to our previous experiences, this visit has been very underwhelming. We explicitly noted in our booking that we would be traveling with our daughter. Upon arrival, however, we were informed that while our package includes breakfast for two adults, we will be charged an additional $35 for our child’s breakfast. The explanation provided—that complimentary breakfast for children is only available for bookings made via their official website—is very frustrating, especially as our family details were disclosed at the time of booking without any prior notification of this restriction. Furthermore, we are disappointed with the standard of cleanliness in our room. The area around the bedside corner is dirty. The toilet roll holder is visibly covered in a thick layer of dust; it has clearly not been wiped down. Most concerningly, when we attempted to use the bathtub, we saw debris and dirt floating in the water. We last stayed at this hotel over a year ago. Despite upgrading the room this time, it was smaller, though it did face Darling Harbour. The facilities feel more worn now, and nothing seems as new as before. We chose to return to this hotel for a comfortable family experience, but these hygiene issues and the rigid breakfast policy have made our stay less than satisfactory. I also submitted a complaint to them on the day we left the hotel, but it’s been five days and I haven’t received any response yet."

"Convenient, clean, friendly staff"

"Central location, comfortable and clean rooms and great staff."

"the room was incredibly clean, spacious and had all necessary essentials + a great smart tv! the staff made all interactions incredible - they were helpful, quick, and friendly! we had forgotten our key card in the room late at night and another one was provided with no issues but a timely ID to face/name check, which made me feel secure! we were also able to stay an extra hour past checkout time for free thanks to amazingly kind staff, which helped immensely as our train had been delayed and with me being disabled it kept me from a lot of pain! there are lots of wonderful facilities - the pool is clean, the gym has lots of equipment, and there is a lovely seating area with a great view outside the business center! it's such a quick walk to southern cross station too, and there are lots of nearby food options, along with a coles literally a 2 minute walk away!"

"Great hotel, location is top, staff is great and amenities are perfect. "