Kempinski Hotels & Resorts East China hotels

"This hotel is tops. Loved the location, the breakfast, the service and the rooms. 5 Stars."

"Absolutely a beautiful place and an amazing stay! I traveled alone from USA, couldn’t ask for more! Directly across from West Lake! Amazing staff, food, hospitality and room! "

"Our party of 20pax arrived at 10pm to checkin and the hotel staff took note of a request I made earlier in terms of room arrangements - connecting rooms, rooms on the same floor, etc. Excellent and extremely helpful front desk staff. "

"Spacious room with beautiful landscape environment "

"Staff are very helpful and they helped me arrange for my day trip to Wuzhen. Staff speaks English too. They make my stay very welcoming and warm. "

"Room is very clean and friendly & helpful staffs"

"Location is great. Staff are polite and nice."

"Good breakfast"

"Smooth check-in, diligent room cleaning service, helpful staff in getting taxi and providing instructions. However the restaurant Xianggong was a little bit disappointing but that is not the hotel's problem. Oh, great location to access the MixC Mall across the street!"