Overall disappointing.
Room: We stayed in a corner junior suite with a great view. But that was the only good thing about the hotel. The room appeared poorly maintained. There were stains on the furniture carpet the paint was chipping on the walls and the refrigerator was not working. When brought to attention was told they could ask cleaning staff to come in the morning however could not do anything more as was fully booked and did not expect that to change tomorrow rather than waiting to at least check the following day. The following day when we went to follow up with the front desk they had no idea what we were talking about.
Staff: did not greet us or help with our luggage. During dinner we were ignored most of the time. Waited through half of dinner just to receive water after asking several times but noticed other tables being tended to. I will say there was one female employee in the restaurant who delivered the food and was great.
Overall frustrated dissatisfied and disappointed. Not what you would expect from Hilton or a supposed 4 star hotel. Customer service was poor after bringing my concerns there was no real response effort or follow up. I ended up checking out and that was also not a positive experience. The women at the desk did not really give a response. Thank you very much Expedia. I believe the only reason I received a refund was due to Expedia. Definitely would not recommend this hotel.
Brian
於 2024 年 5 月住了 3 晚
10/10 有夠讚
Sanya
2024年5月20日
喜歡:整潔度、員工素質和住宿環境和硬體
Sanya
於 2024 年 5 月住了 1 晚
10/10 有夠讚
Megan
情侶出遊
2024年5月14日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Traveling from the USA - this is the perfect location and hotel! Love the warm cookie upon arrival, friendly staff, and clean room with a great view. The breakfast was delicious and checkout was a breeze.
Megan
於 2024 年 4 月住了 1 晚
2/10 很糟糕
Jenna
情侶出遊
2024年5月8日
£200 for 1 night prior to early flight and there was a constant “bang” all night every 10 seconds which ensured I received no sleep which completely defeated the point of staying at the hotel.
Jenna
於 2024 年 5 月住了 1 晚
10/10 有夠讚
LORETTA
情侶出遊
2024年4月30日
喜歡:設施服務
Great place to stay for easy access to airport. Restaurant on premise was superb