"Upon check-in, there was 1 front desk person and a line of about 10 people. It's Friday around 4:30pm, and it seems like management should have additional staff for the front desk. I waited about 15 minutes to check-in. The clerk was okay, but not very friendly. I had requested a quiet room when making the reservation and the employee assigned me a room on the top 17th floor. For going to sleep, the location was quiet, however the howling wind woke me at 6am. So the room was definitely NOT quiet. Both beds were terrible due to being lumpy, the mattresses were clearly heavily worn down and low quality to start with. My wife and kids were also unhappy with the uncomfortable beds.
There is no microwave in the room!
No way to get hot water. No coffee maker, and no coffee in the lobby.
The bathroom was unbelievably small, so small that I had to open the shower door and back into the shower to have sufficient clearance to get out of the bathroom (See the attached picture). The bathroom door also would NOT latch due to misalignment between the hole in the frame and the door.
At check-out, the front desk employee did not ask how our stay was. He didn't seem to want any feedback. I calmly gave feedback to him and showed the picture of the bathroom door latch.
Overall, this was the absolute worst bed I've ever had at a hotel or motel and would NEVER stay here again.
"