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"Very good thermal spa and afternoon tea "

"Excellent stay , staff very happy to help, extremely knowledgeable and very polite and professional "

"very loud slamming doors, too noisy. For a room that sleeps 2 why is only 1 chair provided, this is really bad and unacceptable and why I would never choose your hotel again, even Travelodge manage it. A staff member let himself into my room because he thought it was empty, but I had to go down to reception to find that out as he ran away. Another colleague had turned my 3 night stay into 1 night, then left feeling unsafe in my room. Can't turn lights on/off from bed, only the bedside ones. Most of the Freeview channels are missing - why, again unacceptable. Claiming that you offer room service when it is only drinks is misrepresentative and really poor."

"Very comfortable bed & clean room. Did ask the receptionist if it’s possible to have continental breakfast earlier than specific time, which wasn’t a problem. Friendly staff. Would definitely come here again. "

"Worked well for a night in the city. Rooms were average. Breakfast was very good and the swimming, sauna etc were a big plus. "

"sorry we dont eat breakfast"

"Room only, shower was in a bath but mat provided & told them tv was not working on leaving - dated but great for hotels.com price which was cheaper than hotels website"

"Not much for vegetarian.can be improved. Two lifts were not working. Nice hotel "

"Great clean convenient"