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This property and service are superb. The only improvement I would suggest is that the shower water temperature often varies, with a sudden burst of very HOT water. It would be nice to be able to order room service,too. Thank you for a beautiful visit.

The room was very spacious and all staff were very helpful.

Professional staff And good location

room was very clean. staff were very friendly and helpful.

Great place to stay at. Stayed for two nights with breakfast included. Excellent choices and variety. The rooms were spacious compared to other hotels. The hotspring/spa area was the real highlight. It was a really good onsen.

We stayed for 4 nights and overall had a great experience. We especially enjoyed the onsen during our stay. The hotel is conveniently located close to the station, making it easy to get around.

Clean room

新しいくて綺麗です。

Room was clean. Staff were incredible! Couldn’t have asked for a better place right near the main station

The onsen & dinner.

The Hotel Metropolitan Sendai (HMS) is immediately adjacent to the Sendai railway station. It may be a bit confusing to find. If you are arriving by train, use the West-Exit-JR, turn left and follow the sidewalk. The HMS is a classic upscale Japanese hotel. The staff is absolutely excellent, looking after your every need. The housekeeping was also excellent, as was the internet. The rooms are large by Japanese urban-hotel standards. There are some old-fashion practices, such as having...

Breakfast was the best thing I like and good location easy to find