東薩塞克斯親子飯店訂房

「床及枕頭舒服，自助早餐有水準，twin bed room with 2 twin beds 足夠一家四口用」

「相當失望！貴為四粒半星名牌酒店，收費亦不相宜，竟然比不上民宿的條件。」

「They have great view, very helpful and friendly service; location is perfect, we had very good experience there.」

「房間比預期中細，窗外望火車站，所以比較嘈。早餐普通，冇太多選擇！」

「We enjoyed our stay at Grand Hotel Brighton. The service was impeccable. It elevated the whole experience at the hotel despite some hits and misses. Every staff was professional and friendly (even their uniform was tastefully designed). The lobby and lounge were beautiful, giving us a really good impression of the hotel. However, while we were aware of the history of the hotel, the bathroom was a bit tricky to use. It was obviously dated and needed some refurbishment work. The water pressure...

「The air circulation is quite poor. And there is no air-conditioning.」

「酒店位于海边，过了马路就面朝大海了。本来很喜欢酒店的服务，以前住过的。可是这次稍稍失望，我们check in在12点半，下了火车带着4岁孩子，可是却说房间没有整理好，告诉我按规定是下午3点check in的。无可挑剔的回答。只好下午3点拿到房间钥匙。酒店当天一定很少人入住，就早餐的人数不到10人，而且我退房时（11:00），明眼看到服务生带客人入住。这是我入住5星级酒店唯一的一次下午3点拿到房间钥匙。」

「It was a very disappointing experience. There were many problems with the room. The sink seemed clogged and water couldn’t be drained smoothly. The fan could not turn around. The most unacceptable thing was that the rubbish bin was not emptied yet. There was still rubbish inside! I reported the problems to the staff and he changed another room for me」

「We had a lovely stay. The staff could not have done enough for you. The place is kinda old fashioned but i think that part of its charm. The food served in the restaurant in the evening and for breakfast was very high quality and delicious. The staff were wonderful. Apparently the (waiting) staff dont really get many tips, so you may want to tip separately rather at the end of the stay to ensure they get it. It wasnt clear. One little negative, the room was way too hot and took hours to cool...

「We put all our towel in bath tub & supposed to have new towels on second day. But the housekeeper just put back all our used towels(mixed up our towels) in position. We then asked the reception for change of new towels but then the housekeeper didn’t change them, just tidy them again. However we recognised that they were our used towels again. Besides, all the facilities in bath rooms are outdated, really needed renovation! Really disappointed as they are not budged hotel & the rooms...