Half the hotel was knockdown or under demolition the swimming pool was not in service and we had no hot water for three days of our stay there were no hotel restaurants open or no hotel bars
Keith
於 2022 年 7 月住了 8 晚
6/10 一般般
Petra
家庭旅遊
2022年8月6日
喜歡:員工素質
Sehr nettes Personal und eine schöne Anlage. Die Bungalows waren sehr schön, nur sehr in die Jahre gekommen. Wir hätten während unseres Aufenthaltes von 16 Tagen an 6 Tagen kein Wasser und noch öfter nur kaltes Wasser. Der Swimmingpool konnte in der 1. Woche gar nicht benutzt werden, weil er grün war und gereinigt werden musste. Auch in der 2. Woche war der Pool an 4 Tagen aus gleichem Grund geschlossen. WLAN war sehr schlecht bis gar nicht und auch nur sehr weit außerhalb des Bungalows.
Petra
於 2022 年 7 月住了 16 晚
6/10 一般般
Kristine
團體旅遊
2022年6月8日
喜歡:整潔度
不喜歡:員工素質
Situated right on the beach Close to shops, cafes. Immaculate gardens.
Kristine
於 2022 年 6 月住了 2 晚
6/10 一般般
Els
2022年5月22日
喜歡:整潔度和客房舒適度
Gingen ons komen afhalen op luchthaven maar niemand gezien.kamer in orde en ontbijt ok
Els
於 2022 年 5 月住了 2 晚
8/10 不錯哦
Indra
2022年3月31日
Indra
於 2022 年 3 月住了 3 晚
10/10 有夠讚
nakula
家庭旅遊
2021年10月3日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This properti is the best for holiday in sanur, frindly staf and beautiful beach especially in the sunrise
nakula
於 2021 年 9 月住了 1 晚
4/10 不太好
Francoise
2021年5月26日
喜歡:員工素質
不喜歡:整潔度、住宿環境和硬體和客房舒適度
Francoise
於 2021 年 5 月住了 7 晚
8/10 不錯哦
C
2020年4月1日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
C
於 2020 年 3 月住了 11 晚
8/10 不錯哦
agnieszka
2020年3月12日
agnieszka
於 2020 年 2 月住了 5 晚
6/10 一般般
Yvonne,Perth WA
情侶出遊
2020年3月12日
喜歡:整潔度和員工素質
不喜歡:設施服務和住宿環境和硬體
When we booked this holiday we booked and paid for a cottage on the beach. On arrival they told us no cottages were available and we were put into a hotel room on the second floor. The curtains were dirty and the bathroom shower door was very dangerous and could not be closed. The fridge was running hot inside. My husband had to even defrost the fridge. As I was recovering from a bus accident my husband said this was not on and asked to be moved to another more acceptable room. We were placed in a larger room which was clean and in a reasonable condition. We are still very upset that we did not get the cottage that we had booked and paid for. We feel that we should at least be reimbursed for the cottage that we did not get. Would you please follow up on this matter.
Note: this hotel is very tired and needs a major refurbishment. All fittings and services are very old. The water in the pools around the complex were very clean but desperately needed cleaning of the walls and floor of the pools as was growing green moss. Needs to be emptied and scrubbed.
On a positive note the gardens throughout the complex were beautiful and well kept.
With regards to the staff they could not do enough for you and were very friendly and obliging.
Regards
Stephen and Yvonne Stanley
10 Mort Street, RIVERVALE PERTH WA 6203