"Overall, the property is well-maintained. Buffet has lots of international offerings, but the quality is ok. When booking restaurants on premises, the food portions are extremely small. Even with a party of 6, at the barbecue they served us one plate, that's all you could get. It came with one 1/4 piece of corn on the cob, 6 ribs. Requests for more were always acknowledged but never delivered. Lost hot water for several days in the rooms. Bartenders, hit or miss, some were very attentive when tipped, others were more interested in joking with each other, and often I or others were ignored. In one case, a couple sitting at the pool bar asked if they could get some service; they were told to get up and wait in line, then mocked by all the bartenders. Management was non-existent; it seemed most bars were managed by young adults who were more interested in serving locals on day passes than the full-paying guests. Suggest that a review of management practices, with more management on site to see guest experiences. Sad that none of the couples we traveled with will be back or recommend to others. This is a short list. If I owned this hotel, I would be horrified at what is happening."