I stayed at this hotel for 3 nights and had a thoroughly disappointing experience. From the moment I arrived, the cleanliness of my room was unacceptable especially the bathroom, which was visibly dirty and clearly not cleaned properly before my arrival.
Despite staying multiple nights, my room was never cleaned once. Not even a simple refresh of towels or trash removal. On top of that, I ran out of toilet paper and had to suffer the humiliation of having to ask the front desk at 12:30 a.m. for a role of toliet paper. This is a basic necessity that should never be overlooked.
I also paid extra for the “included breakfast” which totaled $50 over the course of my stay. What I received was far from worth the price: one hot drink and a choice of either a bagel (only two types available) or a muffin. That’s not a breakfast—that’s a snack.
When I attempted to share my concerns with the front desk, the staff member I spoke to appeared completely unbothered, offering no apology or solution. The lack of accountability and basic customer service was frustrating and honestly, insulting.
I rarely leave reviews, but I felt compelled to warn others. This hotel failed to meet even the most basic standards of cleanliness, comfort, and hospitality. I will not be returning.