十大人氣卡斯納泰孔貝爾納泰飯店推薦 | 卡斯納泰孔貝爾納泰住宿訂房限時優惠 最低 NT$1,033 起

"Good airport shuttle bus and hotel staff are very helpful "

"Good"

"Oh my God, Dolce by Wyndham Milan Malpensa is a huge hotel group in the world. But this hotel spreads False propaganda , cheats client by denying client’s reservation two times and ask room guests to pay for their free shuttle bus. My families, friends and I have booked 7 rooms of Dolce by Wyndham Milan Malpensa over Hotels.com in June. We choose this hotel because the hotel shows it offers free shuttle bus to airport. I also have written to this hotel to reserved 12 seats of free shuttle bus by email. But Honeydette De Vera, Front Office Manager of this hotel responsed me they don’t offer free shuttle bus for group reservations. I think the hotel proclaim they offer free shuttle bus is False propaganda because they don’t offer free shuttle bus to all their room guest. Besides, we are not a group because the hotel doesn’t offer special price for us. Hotel always offer better price for group. But I don’t want to argue with them. I have tried to reserved only 8 seats of free shuttle bus of this hotel, departing at 9:45 of November 5 by mail again. The other 4 paxes of us can grab a taxi to airport. Julieta Dalla Costa, staff of Front Office dept. responsed me “We do confirm the availability for the Transfer as your request.” That means we have reserved 8 seats of free bus successfully. We have checked-in around 9:30 PM of November 4. The staff of Front Office told us they don’t admit we have reserved 8 seats of free shuttle bus departing at 9:45 of November 5 and there "

"We stayed here for 1 night 1 total of 18 people and we were 16 people who called the desk to help us book a taxi. We ordered 2 cars for 8 people, and the desk told us that we needed 3 cars, but my other 2 friends, they went first, and we had 14 people left, and there were 2 taxis, and we saw that we could take 14 people, and then I and the service desk said can you cancel 1 car for us, and the desk agreed. We got in 2 cars, but the driver of the second car was abusive and threatened us on the way, saying that his colleague drove an empty car, and we offered to give his colleague 20euro as compensation, but the driver did not agree, and the driver threatened us because we were far away from the airport, and we were driven out of the car by the driver halfway and insisted that we sit in their third car, and we were in the car with 2 mothers and 5 children, and we were very scared, and we compromised, and we all cried, and the children were very scared. We were forced to pay 3 cars 160 euro equals 480 euro for the personal fare to the airport, and it had a very bad impact on our 5 children, I will not stay in this hotel in the future"