「Since this hotel is in a college town and I was visiting my daughter, who is 20...I needed her to check me in because my flight was seriously delayed. There was no leeway to consider my request. I had to change the reservation to her friends name who is 21. It was not an unreasonable request. I needed a favor and some consideration. The hotel was fully paid for. She just needed to check me in. The hotel failed in that capacity. Customer service is everything in this business. I am in the...
「Since this hotel is in a college town and I was visiting my daughter, who is 20...I needed her to check me in because my flight was seriously delayed. There was no leeway to consider my request. I had to change the reservation to her friends name who is 21. It was not an unreasonable request. I needed a favor and some consideration. The hotel was fully paid for. She just needed to check me in. The hotel failed in that capacity. Customer service is everything in this business. I am in the...
Vanessa