「1. Bad shuttle service! Called the hotel and its operator never told us they only pick up at the blue area! just said the shuttle will be there in any minute. Caused our 50 minutes’ waiting in the chilly midnight.
2. Racist shuttle driver! When finally got on the shuttle, the old lady driver said whatever it is, you eventually get hotel by the “complementary” shuttle bus! How rude she was!!!
3. Very simple breakfast, some food are empty but didn't promptly filled.
4. Next to the Peña station,...
「1. Bad shuttle service! Called the hotel and its operator never told us they only pick up at the blue area! just said the shuttle will be there in any minute. Caused our 50 minutes’ waiting in the chilly midnight.
2. Racist shuttle driver! When finally got on the shuttle, the old lady driver said whatever it is, you eventually get hotel by the “complementary” shuttle bus! How rude she was!!!
3. Very simple breakfast, some food are empty but didn't promptly filled.
4. Next to the Peña station,...
「Because I went to bed late and had to take a 9 o'clock bus to the airport at 3 o'clock in the morning. The service staff called me twice but I was still very sleepy. However, they waited for me patiently. I think they are very responsible!」
「Because I went to bed late and had to take a 9 o'clock bus to the airport at 3 o'clock in the morning. The service staff called me twice but I was still very sleepy. However, they waited for me patiently. I think they are very responsible!」
「Booked 1 bedroom with double beds and sofa pull out and somehow ended up with two connecting rooms with a king bed. I had a family member get sick throughout our trip and this mistake was God send. I didn’t catch her name but the front desk agent was an absolute Angel. I needed a wheelchair for my parent (she was sick) and a sister hotel had a wheelchair and was able to accommodate us. It was a small effort to check if another hotel had a wheelchair but she did it and for that I’m extremely...
「Booked 1 bedroom with double beds and sofa pull out and somehow ended up with two connecting rooms with a king bed. I had a family member get sick throughout our trip and this mistake was God send. I didn’t catch her name but the front desk agent was an absolute Angel. I needed a wheelchair for my parent (she was sick) and a sister hotel had a wheelchair and was able to accommodate us. It was a small effort to check if another hotel had a wheelchair but she did it and for that I’m extremely...
「The room was beautiful! The bed was super comfy. The room was really clean and had cute little extra details the maids added to the toilet paper and paper towel rolls. Lizzie who checked us in was so beyond friendly and a breath of fresh air to experience after a 17 hour drive. Linda who helped check us out was also very friendly. Would absolutely stay here again and recommend to others.」
「The room was beautiful! The bed was super comfy. The room was really clean and had cute little extra details the maids added to the toilet paper and paper towel rolls. Lizzie who checked us in was so beyond friendly and a breath of fresh air to experience after a 17 hour drive. Linda who helped check us out was also very friendly. Would absolutely stay here again and recommend to others.」