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波士頓納提克威爾威飯店 - 希爾頓啟繽精選飯店的評分

3.5 out of 5
波士頓納提克威爾威飯店 - 希爾頓啟繽精選飯店
1360 Worcester St, Natick, MA

評論

8.4

非常好

10 分，有夠讚；1002 則評論中有 480 則" "
8 分，不錯哦；1002 則評論中有 314 則" "
6 分，一般般；1002 則評論中有 121 則" "
4 分，不太好；1002 則評論中有 46 則" "
2 分，很糟糕；1002 則評論中有 41 則" "

8.8/10

整潔度

8.8/10

員工素質

7.8/10

設施服務

8.4/10

住宿環境和硬體

8.2/10

環保程度

評論

6/10 一般般

真實旅客

商務旅客
Not very recommend
Manpower shortage while we arrive at front desk, no one helps us for check in, all things in the room are old... Special decorations are the only thing to visit...
於 2023 年 9 月住了 2 晚
Ryan B., General Manager 於 2023年10月2日回覆
Thank you for your feedback. We will look into the issue you encountered at the front desk.

6/10 一般般

真實旅客

於 2019 年 11 月住了 3 晚
Kristen Goncalves 於 2019年12月9日回覆
Thank you for your review!

10/10 有夠讚

真實旅客

於 2019 年 10 月住了 3 晚
Kristen Goncalves 於 2019年10月29日回覆
Thanks for the great review!

10/10 有夠讚

CHING- HUA

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 10 月住了 3 晚
Kristen Goncalves 於 2019年10月24日回覆
Thanks for the 10!

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 7 月住了 1 晚
Kristen Goncalves 於 2019年7月18日回覆
Thanks for the great review!

10/10 有夠讚

CHING- HUA

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 6 月住了 3 晚
Kristen Goncalves 於 2019年6月19日回覆
Thanks for the great review! We hope to welcome you back!

6/10 一般般

真實旅客

喜歡：整潔度和客房舒適度
不喜歡：員工素質
Hotel check in
Made me wait forever to check in because they are under staffed .
於 2018 年 1 月住了 1 晚
Jeff 於 2018年1月19日回覆
I apologize if we did not provide you with a quick check in that you expected. We try our best to check in guests as fast as we can, but there are times when we have to spend extra time with the guests in front of us, to make sure that we answer all their concerns before they head to their rooms.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 7 月住了 2 晚

10/10 有夠讚

Katheryne

The decorations inside the hotel were everything I could ever ask for. What a great place to stay!
於 2024 年 5 月住了 2 晚

8/10 不錯哦

Ying

家庭旅遊
喜歡：整潔度和員工素質
This property is nice and clean
於 2024 年 5 月住了 3 晚
Ryan B. 於 2024年5月21日回覆
Thank you for rating your visit.

10/10 有夠讚

Narine

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚

8/10 不錯哦

Kayla

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Ryan B., General Manager 於 2024年4月30日回覆
Thank you for rating your visit.

10/10 有夠讚

Tracy

團體旅遊
喜歡：整潔度、員工素質和設施服務
I would stay again but the condition of the room seems outdated but value was still great
於 2024 年 4 月住了 1 晚
Ryan B., General Manager 於 2024年4月30日回覆
Tracy, thank you for the feedback and rating your visit 5 stars!

10/10 有夠讚

Misty

喜歡：整潔度、員工素質和住宿環境和硬體
Very cool!
於 2024 年 4 月住了 2 晚
Ryan B., General Manager 於 2024年4月30日回覆
Thank you for the 5 star rating!

8/10 不錯哦

Brian

喜歡：整潔度、員工素質和住宿環境和硬體
Property was fine however there appeared to be someone on my floor smoking and it could be smelled in the room
於 2024 年 4 月住了 1 晚
Ryan B., GM 於 2024年4月23日回覆
Thank you for rating your visit. We apologize that another party disturbed you with smoking. Our hotel is 100% non smoking and we will address this with the other party. Thank you for bringing this to our attention.

10/10 有夠讚

Danielle

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Always a pleasure to stay here, have stayed her many times before and will definitely stay again!
於 2024 年 4 月住了 6 晚
Ryan B., GM 於 2024年4月23日回覆
Thank you for the feedback and we look forward to seeing you again soon.

2/10 很糟糕

Gregg，Tucson

家庭旅遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
Not as advertised. Two bed room does not exist at this hotel as advertised
於 2024 年 4 月住了 3 晚
Ryan B., GM 於 2024年4月23日回覆
Gregg, I apologize for any confusion with your booking. The hotel does have rooms that have 2 Full Sized beds in the room as well as rooms with 1 King Sized bed. I hope that we can better accommodate you in the future.

10/10 有夠讚

Eden

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Funky vibe, great staff, clean
於 2024 年 4 月住了 2 晚
Ryan B., GM 於 2024年4月23日回覆
Thank you for rating your stay.

10/10 有夠讚

Julie

喜歡：整潔度、員工素質和住宿環境和硬體
The hotel was fun, the staff was nice, it was clean and close to my family
於 2024 年 4 月住了 2 晚
Ryan B., GM 於 2024年4月23日回覆
Thank you for sharing your recent experience with us. We hope to see you again in the future.

10/10 有夠讚

Leslie，Dobbs Ferry

喜歡：整潔度、員工素質和住宿環境和硬體
Great decor!
於 2024 年 4 月住了 1 晚
Ryan B., GM 於 2024年4月23日回覆
Thank you for the 5 Star rating!

6/10 一般般

Laura，Bethel

親子旅遊
喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
The hotel lobby and inside areas were really nice and well designed. However our room itself had a flickering then non-working light in the bathroom. Shower had a totally empty shampoo and the wall lights were falling off the walls. Overall stay was average. Room was clean and service a the front desk was good. I just wished more care was taken for the rooms as much as it was for the lobby and hallways.
於 2024 年 4 月住了 1 晚
SW 於 2024年4月14日回覆
Dear Laura, thank you so much for taking the time for posting your feedback, we are very sorry you had the poor room experience. Please accept my apologies for what was less than an exemplary stay and we have already shared this with our Housekeeping Manager as well as our General Manager for their immediate attention. We hope to be of service in the very near future

8/10 不錯哦

Sasha

喜歡：整潔度、員工素質和住宿環境和硬體
The property is decorated in a super fun way! The room was a normal hotel room and a bit worn. If I were cleaning it, I would definitely pay more attention to the corners, surfaces, and walls. The bed was comfy and huge. I slept well and enjoyed myself.
於 2024 年 4 月住了 3 晚
Ryan 於 2024年4月12日回覆
Sasha, thank you for your feedback and rating your visit. We will share your review with our housekeeping team.

10/10 有夠讚

Renato

於 2024 年 4 月住了 2 晚
Ryan 於 2024年4月12日回覆
Thank you for rating your visit.

10/10 有夠讚

Lisa

家庭旅遊
喜歡：住宿環境和硬體
Real kitschy atmosphere. Restaurant yummy.
於 2024 年 4 月住了 1 晚
SW 於 2024年4月6日回覆
Thak you for your 5 star rating! We look forward to welcoming you back soon!

8/10 不錯哦

Amy

情侶出遊
喜歡：員工素質
Clean enough, seems like more effort was put into the decor and the lobby area than the cleanliness of the room. Would give this hotel another chance though. The price is reasonable and the stay was comfortable.
於 2024 年 3 月住了 1 晚
SW 於 2024年4月6日回覆
Thank you for your review, we will share this feedback with our housekeeping staff for their immediate attention! We look forward to welcoming you back!

10/10 有夠讚

geng

家庭旅遊
喜歡：整潔度、員工素質和設施服務
The room has a smell when enter.
於 2024 年 3 月住了 2 晚
SW 於 2024年4月6日回覆
Thank you for letting us know, I wish you had let us know when you were here so we could find out where it was coming from, to correct immediately. We share the high-quality standard of cleanliness you expect from all Hilton Hotels. Hope we can be of service in the near future.

10/10 有夠讚

Josefina

喜歡：整潔度、員工素質和住宿環境和硬體
Good services
於 2024 年 3 月住了 1 晚
SW 於 2024年3月25日回覆
Thank you for your review and we appreciate it!

10/10 有夠讚

Peter

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We booked our room on the fly after leaving another hotel just down the road (it was so filthy we could not stay). We were very pleasantly surprised by The Verve. We arrived to a loud and bustling lobby (2 bar mitzvah were going on. The bustle quoted down by 10 pm. ). The hotel was 'a delight for the senses' according to my partner. It was beautifully, carefully, playfully designed and decorated with a late 20th century pop culture theme. We enjoyed a late easy dinner in the bar, then spent 15 minutes wandering the public spaces enjoying the vibe. My only complaint is a less than stellar breakfast buffet with premade pancakes and fake eggs. Otherwise, we loved The Vibe, and will return the next time we need a hotel in the area.
於 2024 年 3 月住了 1 晚
SW 於 2024年3月25日回覆
Thank you so much for sharing this with us! Guest feedback is crucial in being able to address to our customer needs. We look forward to seeing you again soon!

8/10 不錯哦

Joyce

團體旅遊
喜歡：員工素質和住宿環境和硬體
no dislikes.
於 2024 年 3 月住了 1 晚
SW 於 2024年3月9日回覆
thank you for your rating! We look forward to welcoming you back to the property soon!

10/10 有夠讚

Kimberly

於 2024 年 2 月住了 1 晚
SW 於 2024年3月25日回覆
Thank you so much for your 5 star review!

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice Little Getaway
Cool vibe and friendly staff.
於 2024 年 2 月住了 2 晚
sw 於 2024年2月18日回覆
Thank you so much for your review, we look forward to seeing you again soon!

8/10 不錯哦

Adrien

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Great hotel loved the staff and the atmosphere. Did find two rotten bananas in our fridge though..
於 2024 年 2 月住了 1 晚
sw 於 2024年2月15日回覆
Thank you so much for your review! I am so happy to hear that you enjoyed your stay and the customer service!I am sorry to hear about the room fridge, I will share this immediately with housekeeping staff for their immediate attention

10/10 有夠讚

Lissette

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location, easy to get to restaurants and shopping centers. Hotel was clean and quiet during my stay.
於 2024 年 2 月住了 2 晚
sw 於 2024年2月13日回覆
Thank you so much for your review! We take pride in ensuring our guests have a memorable stay! We look forward to welcoming you back!

10/10 有夠讚

chad

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very unique art style throughout the property very pleasing to the eye. Great customer service and clean rooms
於 2024 年 2 月住了 1 晚
SW 於 2024年2月12日回覆
Thank you for your review! We are so happy you enjoyed your stay with us and the Vibe, hope to see you again soon.

10/10 有夠讚

Sumalee

於 2024 年 2 月住了 2 晚
SW 於 2024年3月25日回覆
Thank you for your 5 star review!

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Comfortable bed, sheets smelled great. Shower was meh, not great water pressure. Ate at bar and food was good
於 2024 年 2 月住了 1 晚
SW 於 2024年2月6日回覆
Thank you so much for your great review! I hope to welcome you back very soon!

6/10 一般般

Maha

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Room description was not what I received, and my room was not clean when I left and they didn’t want to have someone come to clean it.customer services could be better.
於 2024 年 1 月住了 4 晚
SW 於 2024年1月28日回覆
Maha, thank you so much for taking the time to post this review regarding your recent stay. While we certainly appreciate your feedback, we are very sorry you had the poor room experience. Please accept my apologies for what was less than an exemplary stay and we have already shared this with our Housekeeping Manager as well as our general manager for their immediate attention.

10/10 有夠讚

Gregory

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
All was perfect for a 1 night stay !
於 2024 年 1 月住了 1 晚
SW 於 2024年1月28日回覆
Thank you for your excellent review!

6/10 一般般

Stephanie

於 2024 年 1 月住了 3 晚
SW 於 2024年1月28日回覆
Thank you for sharing, we certainly would appreciate any feedback you wish to share with us. We are committed to our customer experience and any comments will help to address any concerns for your future enjoyment. Thank you again!

10/10 有夠讚

Amylou

情侶出遊, 商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was a great stay..just wish the buffet breakfast either wasnt so expensive or was a continental breakfast
於 2024 年 1 月住了 1 晚
sw 於 2024年1月21日回覆
Thank you for your feedback! We look forward to welcoming you back to the Hotel soon!

8/10 不錯哦

narciso

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
A
於 2024 年 1 月住了 1 晚
sw 於 2024年1月21日回覆
Thank you for your 4 star rating! We look forward to welcoming you back to the Hotel soon!

4/10 不太好

真實旅客

家庭旅遊
喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質和客房舒適度
Our two oldest grandchildren stayed in the room for 3 nights. The first night was Christmas Eve, and we checked them in (they are 17 and 22). Everything went well, but on Christmas night when they returned, their beds had been stripped and the desk clerk didn't answer the phone. The night watchman did. Eventually they were given another room, but this was totally unacceptable. The third night was fine. I realize that it was Christmas and there was no housekeeping, but we wondered why the beds had been stripped and nothing else was done. Please look into this. We have stayed at the Verve several times and were very surprised with what happened. Thank you, Pat & John Hargrave
於 2023 年 12 月住了 4 晚
SW 於 2024年1月17日回覆
Thank you so much for taking the time to complete the survey regarding your recent stay. While we certainly appreciate your feedback, we are very sorry you had this poor room experience. Please accept my apologies for what was less than an exemplary stay and we have already shared this with our Housekeeping Manager as well as our general manager for their immediate attention.As a gesture and as a means of compensating you, I'd like to award some Honors points to your account, please let me know if this will work for you and I look forward to hearing back from you very soon.

4/10 不太好

Donald

不喜歡：員工素質和客房舒適度
於 2023 年 12 月住了 2 晚
Ryan B., General Manager 於 2024年1月20日回覆
Donald, we apologize that we did not exceed your expectations this visit and hope to welcome you back in the future for an exceptional stay.

10/10 有夠讚

Robert

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Ryan B., General Manager 於 2024年1月15日回覆
Thank you for rating your visit!

6/10 一般般

ROBIN

SW 於 2024年1月12日回覆
Robin thank you for your review, we certainly would appreciate any feedback you wish to share with us. We are committed to our customer experience and any comments will help to address any concerns for your future enjoyment. Thank you again!

10/10 有夠讚

Alexsandra

商務旅客
喜歡：整潔度、員工素質和設施服務
Stay overnight for work. Cool hotel and easy contectless check in
於 2024 年 1 月住了 1 晚
SW 於 2024年1月12日回覆
Thank you for your 5-star review, we appreciate the feedback and we look forward to welcoming you back soon! Best Regards

10/10 有夠讚

charlene

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 2 晚
Ryan B., General Manager 於 2024年1月15日回覆
Thank you for rating your visit!

10/10 有夠讚

Sayed

於 2023 年 12 月住了 3 晚
SW 於 2024年1月28日回覆
Thank you for the excellent review, we appreciate your business

6/10 一般般

Ashley

商務旅客
喜歡：員工素質
於 2023 年 12 月住了 4 晚
Ryan B., General Manager 於 2024年1月15日回覆
Thank you for rating your visit!

10/10 有夠讚

Justin

喜歡：設施服務
於 2023 年 10 月住了 2 晚
Ryan B., General Manager 於 2024年1月15日回覆
Thank you for rating your visit!