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"The staff there were great. Super helpful when our keys stopped working"

"Shower leaked all the time water on the floor. Hotel breakfast was sub par. Room was basic for a suite. "

"Great location, price, clean room and bathroom, comfy bed and pillows, hot water and pressure was good. Manager and staff went above and beyond to make sure we were taken care of. Very hospitable. "

"Doorman and Front Desk both very attentive and polite. "

"The third floor smells like urine, broken light on bed ,when there where pubes on the shampoo bottles I requested someone clean it or a new room - I was told no one was working but them so they can’t come clean it - so got a new room fifth floor - smelled a lot better - trundle bed mattress was dirty and socks under bed couch - if air was set to 72 a musty smell was as in the room but still better then the 3rd floor smells - went to use the pool and water was all mucky and smelled like dead fish so could not use that at all - I did not get to experience some of the good part that other may have because after the overnight staff member was rude I didn’t bother asking anyone else what the heck was up with the pool and the smell and the musty air "

"What a great place. We only stayed 1 night, but will stay there next time when in Richmond."

"The room wasn’t cleaned at all the whole time we were there we were rationed towels only given 2 even though I booked a room for 3 people not once did they ever come in and atleast empty trash and refill toilet paper never have I stayed at a hotel where you had to go down and ask for clean towels and empty your own waste baskets"

"I don’t recommend it to others."

"Great location.... "