Dear Alan,Thank you so much for your feedback. We are sorry for any inconvenience regarding our ongoing changes. Your comments regarding this matter are gratefully received. We hope that everything else about your stay impressed you and that you'll consider giving us another chance soon.
2/10 很糟糕
Crystal
2024年4月19日
不喜歡:整潔度、員工素質和住宿環境和硬體
Jus nasty
Crystal
於 2024 年 4 月住了 2 晚
Guest Relations 於 2024年4月23日回覆
Dear Crystal,The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. Your feedback will be discussed with our team and we'll work to make improvements where necessary. Thank you, and we hope you'll give us another chance soon.
4/10 不太好
Paul
團體旅遊, 家庭旅遊
2024年2月25日
不喜歡:整潔度和住宿環境和硬體
Room was dirty when we arrived. Toilet seat was broken. I had to fix the toilet myself. Microwave didn’t work in the other I had. Never go there again
Paul
於 2024 年 2 月住了 3 晚
pj 於 2024年2月28日回覆
sorry for your inconvienceysir you never inform to front desk we have lots of rooms open we will change the roomssorry again
2/10 很糟糕
Nathan
商務旅客
2024年1月26日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Not a place I would stay at again.
The rooms were filthy and in disrepair. Wallpaper pealing in the bathroom. Fixtures falling apart. The room wasn't cleaned. There was a bug (assumed roach) squashed on one of the walls. I know this isn't a 5 star hotel, but I think expecting the rooms to be clean and in good order is something that should be expected. After seeing the condition of the rooms, we refused to stay. The hotel refused to give a refund since it was booked on hotels.com and hotels.com couldn't give a refund because they said the hotel refused. Overall the worst hotel experience I've had so far.
Nathan
於 2024 年 1 月住了 1 晚
Guest Relations 於 2024年1月31日回覆
Dear Nathan,The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. We will be sure to have our housekeeping team look into all of your comments further and make improvements where necessary. Thank you, and we hope you will consider giving us another chance to impress you in the future.
6/10 一般般
Zak
商務旅客
2024年1月23日
喜歡:整潔度
不喜歡:住宿環境和硬體
Zak
於 2024 年 1 月住了 2 晚
2/10 很糟糕
真實旅客
家庭旅遊
2024年1月22日
喜歡:員工素質
不喜歡:整潔度、住宿環境和硬體和客房舒適度
Yuck !
The hotel on the out side was nice but the room was hot the remotes control didn’t work and there was dead dry bugs everywhere.
真實旅客
於 2024 年 1 月住了 1 晚
Guest Relations 於 2024年1月26日回覆
Thank you for sharing your thoughts with us. We are glad that you thought our exterior was nice. However, we are disheartened that we could not meet all of your expectations. Please know that we will be sure to share your feedback with our team in order to find out where we may have fallen short. Please give us another opportunity to show you a much better experience.
6/10 一般般
Gustave
2024年1月1日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Real is rare
Not to good need to clean better and provide clean sheets
Gustave
於 2023 年 12 月住了 1 晚
2/10 很糟糕
Cecilia
情侶出遊
2023年11月16日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Dirty sheets Pool is permanently closed no breakfast roaches!
Cecilia
於 2023 年 11 月住了 4 晚
GM 於 2023年11月16日回覆
SORRY FOR INCONVINICE BUT WE HAVE TO GO BAGFOR BREAKFAST AND OUR POOL IS CLOSE FROMSINCE COVID WHEN YOU CHECK INN YOU SHOULD ASK IF DIRTY THEN HOW CAN YOU EXTEND YOUR STAY WE GIVE HOUSEKEEPING SERVICE ALSO
8/10 不錯哦
James
家庭旅遊
2023年11月13日
喜歡:整潔度、員工素質和住宿環境和硬體
problem with room I requested but manager solved the problem in good manner.
Advertised as having free breakfast - DID NOT OFFER BREAKFAST
room clean and nice but I did find a bug crawling the wall
James
於 2023 年 11 月住了 1 晚
gm 於 2023年11月15日回覆
thanks for stay in abvi we have to go bag for breakfast sorry you miss to pick up at front desk.
2/10 很糟糕
真實旅客
家庭旅遊
2023年8月8日
Never Again: Ice machine broken, pool closed.
真實旅客
於 2023 年 7 月住了 5 晚
p.j.patel 於 2023年8月9日回覆
we were very sorry ice machine was broke in week ends e&m beardstown corp. they order the parts its natural we can not have command on it our pool was closed since from 2020 for ever .sorry for inconvenencethanksmanager/owner
8/10 不錯哦
scott
2022年11月20日
喜歡:整潔度、員工素質和住宿環境和硬體
great place to go. close to the area i needed
scott
於 2022 年 11 月住了 2 晚
10/10 有夠讚
patrick
2022年7月6日
喜歡:員工素質、設施服務和住宿環境和硬體
Nice staff
patrick
於 2022 年 7 月住了 1 晚
6/10 一般般
Maria
家庭旅遊
2022年7月4日
喜歡:整潔度、員工素質和客房舒適度
Decent night's stay
Decent stay, the pool was out of order. Needs a bit of updating. Staff was friendly and accommodating.
Maria
於 2022 年 7 月住了 1 晚
2/10 很糟糕
Kim
家庭旅遊
2022年6月30日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Bathroom ceiling was leaking water from the room above. Didn't have another room and wouldn't call or help find another place to stay. Worst hotel on a 30 day trip
Kim
於 2022 年 6 月住了 1 晚
P.J.PATEL 於 2022年7月1日回覆
SORRY FOR YOUR INCONVENENCEY,THE PEOPLE ABOVE YOUR ROOM #223, THEY SUPPOSE NOT TO FILL SHOWER TUB STILL THEY FILL IT SO WATER COME IN #101, YOUR ROOM WAS PREPAID THROUGH EXPEDIA SO WE WANT CHARGE IT YESTERDAY THEY CALL US WE INFORM THEM SO THEY GIVE REFUND TO YOU ON YOUR CARD.
SORRY
FOR WATER LEAKING.
P.J.PATEL
8/10 不錯哦
scott
情侶出遊, 商務旅客
2022年6月16日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
convient for our needs
scott
於 2022 年 6 月住了 1 晚
8/10 不錯哦
Emeterio
2022年6月3日
Emeterio
於 2022 年 5 月住了 1 晚
8/10 不錯哦
Porshae
親子旅遊
2022年5月22日
喜歡:整潔度、設施服務和住宿環境和硬體
My kids and I enjoyed our stay here, the comforters sucked that’s about it, however the mini fridge was great and the microwave was great.
Porshae
於 2022 年 5 月住了 1 晚
6/10 一般般
Christina
家庭旅遊
2022年5月19日
喜歡:員工素質
不喜歡:設施服務
The staff was very nice at the desk and the price is great. Our room had a new showerhead and the hot water in the morning is awesome. A major disappointment was the lack of any type of continental breakfast whatsoever.
Christina
於 2022 年 5 月住了 1 晚
2/10 很糟糕
Francisco
商務旅客
2022年5月14日
Nada
Francisco
於 2022 年 5 月住了 2 晚
Guest Relations 於 2022年5月19日回覆
Dear Francisco,
It is unfortunate to see that your stay with us may have fallen short of your expectations. Our team is dedicated to positive change, so we encourage you to reach out and let us know any ways in which we could have added to your visit. Thank you, and we hope to hear from you soon!
2/10 很糟糕
Michelle
2022年4月6日
不喜歡:整潔度、設施服務和住宿環境和硬體
I stayed for 2 nights. The first morning I woke up with welts on my arms & face, chalked that up to possible being allergic to the detergent they used for the bed sheets. I didn't say anything as I thought it was an allergic reaction. However when I woke up on my day of check out my arms had several more welts that were small & itchy. I showered & got the hell out of there. I sprayed my luggage down with bed bug spray & drove home & we directly to the laundromat.
The following day I notice my bites are still itchy & now I them between my fingers. These are reason I went to my local walk-in clinic where I was told that I had scabies.
I call the hotel to request a refund of my stay & was told that they weren't able to give me a refund.
I will continue to reach out to the hotel as well as make sure everyone knows about the infestation that refuse to do anything about.
Michelle
於 2022 年 4 月住了 2 晚
P.J.PATEL 於 2022年4月7日回覆
TO WHOM IT MAY CONCERN,SORRY TO INFORM YOU WE TALK SINCE FROM 2 DAYS,
THEIR NOTHING IN THE ROOM, SHE STAY 2FULL DAYS, SHE NEVER COMPLAIN OR INFORM @ FRONT DESK,ACCORDING TO ALL INFORMATION SHE SAYS, WHO CAN STAY IN THE ROOM AFTER CK OUT SHE COMPLAIN EVERY WHERE SORRY NOW WE CAN'T DO ANY THING ALL IN ONE TO GET MONEY BACK, ONLY FROM LODGING SHE CAN DO SUPPOSE IF SHE DO IN STORE NO BODY CAN LISTEN.
P.J. PATEL
OWNER/MANAGER.
NOW IN FUTURE IF SHE COME BACK PROPERTY NEVER RENT THE ROOM, MAKES OUR REPUTATION BAD.
10/10 有夠讚
Michelle
2022年3月29日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Michelle
於 2022 年 3 月住了 1 晚
10/10 有夠讚
Brenda
商務旅客
2022年3月29日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Brenda
於 2022 年 3 月住了 1 晚
6/10 一般般
Jack
商務旅客
2022年3月27日
喜歡:員工素質
不喜歡:整潔度
Bathroom was clean rest of floor needed vacuuming, bed comfortable
Jack
於 2022 年 3 月住了 1 晚
8/10 不錯哦
Haley
2022年3月13日
Haley
於 2022 年 3 月住了 1 晚
4/10 不太好
真實旅客
2021年12月26日
不喜歡:住宿環境和硬體
真實旅客
於 2021 年 12 月住了 2 晚
6/10 一般般
Enos
親子旅遊
2021年12月18日
不喜歡:整潔度
Lack of cleanliness in the two rooms we booked, few towels in the shower.
Enos
於 2021 年 12 月住了 1 晚
P.J.PATEL 於 2021年12月21日回覆
sorry for inconvinencey,
we always provides services on request
2/10 很糟糕
John
商務旅客
2021年12月8日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nasty
Windows were broken, bed bugs present, other insects crawling on the walls and the employee was rude once we told them we were leaving to go to another motel.
John
於 2021 年 12 月住了 1 晚
MRS PATEL 於 2021年12月9日回覆
sorry we polozise for in conviniance, if tell us friest 15 minut we understand but after 5 hour use room both bed
and bathroom , eat food . then what we going to do . again sorry next time we let you check friest room .
sorry
8/10 不錯哦
真實旅客
2021年11月21日
喜歡:整潔度、住宿環境和硬體和客房舒適度
The area was quiet; a pleasant stay.
真實旅客
於 2021 年 11 月住了 2 晚
MRS PATEL 於 2021年12月9日回覆
thank you very much . will see you again thank you.
2/10 很糟糕
Leslie A
情侶出遊
2021年11月21日
不喜歡:員工素質
Hotel wouldn't even honor our reservation. Showed desk personal my confirmation,said he didn't care. Very rude!
Leslie A
於 2021 年 11 月住了 1 晚
MRS PATEL 於 2021年11月21日回覆
sorry we polosize
6/10 一般般
Peter
家庭旅遊
2021年9月19日
喜歡:整潔度和客房舒適度
Just a very dated property that is need of updating. Our room was large but the whirlpool said it had no water. Pool was empty as well. Bed was comfortable. AC was pretty noisy as well.
Peter
於 2021 年 9 月住了 1 晚
P.J.PATEL 於 2021年9月20日回覆
sorry sir whirl pool not working , that why we give regular room rate with out w/pool,.pool is permantly closed in all social media it was removed,
sorry for in convencey.
p.j.patel owner/manager.
6/10 一般般
Kao
2021年8月16日
喜歡:整潔度和員工素質
不喜歡:客房舒適度
The hotel was obviously older. The rooms and well place all together was pretty out dated. It was pretty clean (again for an older place). We did not have a microwave and when asked for one we were informed that there was a construction crew in town and they were all bejng used atm. My wife and i decided to splurge a bit and got the king suite w a jacuzzi tub. The water ran green for the firsy few fills. Which seemed to creep me.out worse than my wife so meh not thst bjg of a deal. It cleared up after running for a few. The owner did work with us by giving us about 20 bucks off for another night. Overall i would say 6 out of 10. Just really needs updating
Kao
於 2021 年 8 月住了 1 晚
P.J.PATEL 於 2021年9月21日回覆
sorry for inconveience,
in december we plane to remodel all rooms next year if you come back again you will like our property
thanks,
we try to work out .
p.j.patel
owner/manager
4/10 不太好
真實旅客
家庭旅遊
2021年8月9日
不喜歡:員工素質、設施服務和住宿環境和硬體
Nothing positive. Not clean. Evening staff appeaered impaired. Coffee maker in room was not functional. Wont stay here again.
真實旅客
於 2021 年 8 月住了 1 晚
Guest Relations 於 2021年9月13日回覆
We're just as disappointed as you to learn your experience at our hotel left much to be desired. Rest assured that your feedback has been duly noted and brought to our team's attention to ensure history doesn't repeat itself. This isn't how we want you to remember us, so please consider giving us another chance to impress you next time you're in Beardstown.
6/10 一般般
Mingo
2021年8月2日
Mingo
於 2021 年 7 月住了 1 晚
8/10 不錯哦
Sarah
2021年7月28日
喜歡:員工素質和客房舒適度
Sarah
於 2021 年 7 月住了 1 晚
P.J.PATEL 於 2021年7月28日回覆
THANKS, FOR YOUR LIKE
TO STAY @ OUR PROPERTY
6/10 一般般
真實旅客
家庭旅遊
2021年7月19日
喜歡:員工素質
不喜歡:設施服務和住宿環境和硬體
It is need of an remodel/update.
真實旅客
於 2021 年 7 月住了 1 晚
P.J.PATEL 於 2021年7月28日回覆
THANKS
WE WILL TAKE CARE OUR PROPERTY
4/10 不太好
Charles
商務旅客
2021年5月16日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Pick somewhere else
The rooms are old and not very cleans. Prices listed in the room for items such as towel, curtains etc were insulting
Charles
於 2021 年 5 月住了 1 晚
MRS PATEL 於 2021年5月17日回覆
SORRY FOR INCONVINIANCE STAY WE TRY TO GIVE YOU YOUR NEXT STAY 20% DOSCONT .SORY FOR WE R NOT INSULTING ANYONES WE DOING BUSINESS. I M APOLOZISE
4/10 不太好
真實旅客
2021年4月23日
真實旅客
於 2021 年 4 月住了 2 晚
MRS PATEL 於 2021年5月17日回覆
HI,
4/10 不太好
ernest
2021年3月22日
喜歡:員工素質和客房舒適度
不喜歡:整潔度和住宿環境和硬體
Not very good!😟
Out of all our places we have stayed with Hotels.com this was the least desirable. Chair cushions were ripped and very dirty. Faucets had not been cleaned around. Sheets were subpar. Hair dryer broken. No remote. Definitely smelled pot smoke. Probably needs a thorough redo abs deep cleaning.
ernest
於 2021 年 3 月住了 1 晚
Guest Relations 於 2021年3月27日回覆
Dear Ernest,
Thank you for your feedback. However, we are sorry your room was anything but excellent. We will note and address any issues. Should you return to the area in the future, allow us to deliver a more comfortable stay.
10/10 有夠讚
真實旅客
商務旅客
2021年3月19日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was one of the best Inns I've ever stayed at. Clean rooms, fast check-in, good price, helpful staff, etc.
真實旅客
於 2021 年 3 月住了 1 晚
MRS PATEL 於 2021年5月17日回覆
THANK YOU FOR GIVING BEST RIVIEWS
8/10 不錯哦
Valerie
家庭旅遊
2021年1月19日
喜歡:整潔度、員工素質和住宿環境和硬體
Valerie
於 2021 年 1 月住了 3 晚
2/10 很糟糕
Ryan
商務旅客
2021年1月19日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Do not stay here!!!
This hotel is nasty!!! The shower head had grime all over it. The red carpet was nasty. The bedside tables were wobbly and chipped. The TV was sitting on a long dresser with the dresser being chipped. The bed was squeaking with every move I made.
I came here after working a 12 hour shift as a travel nurse to be closer to my next job so I wouldn’t have a long drive in the morning. Definitely would have rather had a longer drive in the morning and stayed somewhere else. This hotel definitely needs an update!!!
Ryan
於 2021 年 1 月住了 1 晚
General Manager 於 2021年1月23日回覆
Dear Ryan,
We are sorry for any lapse in cleaning during your visit. If notified during your visit, our team would have been happy to assist. Your experience is not typical, and we hope to have another chance to impress you in the future.
8/10 不錯哦
真實旅客
2020年12月27日
喜歡:整潔度、員工素質和住宿環境和硬體
真實旅客
於 2020 年 12 月住了 1 晚
10/10 有夠讚
真實旅客
2020年12月19日
真實旅客
於 2020 年 12 月住了 1 晚
8/10 不錯哦
真實旅客
2020年11月26日
喜歡:整潔度、員工素質和客房舒適度
King size bed was very comfortable. Room was clean but when i turned on the heater it smelled like someone had peed inside the unit. The stench was terrible so it had to stay off. Traffic noise was bad on side that faces highway.
真實旅客
於 2020 年 11 月住了 1 晚
4/10 不太好
Leslie
團體旅遊
2020年11月23日
喜歡:整潔度、住宿環境和硬體和客房舒適度
No heat!
Have used this hotel a few times before. It's older but rooms always seem clean. This time it was cold and rainy but our room had no heat!
Leslie
於 2020 年 11 月住了 1 晚
Guest Relations 於 2020年12月1日回覆
Dear Leslie,
Thank you for being a returning guest. However, we are sorry your recent visit was not excellent. Know that our team would have been happy to assist with any issues with the heater if notified during your stay. We trust your next visit will be better and we wish you the best ahead.
6/10 一般般
deerhunter,stcloud mn
團體旅遊
2020年11月2日
喜歡:員工素質
older hotel , walls thin people out side early morning were noisy
bed and pillows good and clean
water temp hard to regulate not a lot of pressure
it was okay
deerhunter
於 2020 年 10 月住了 6 晚
4/10 不太好
真實旅客
情侶出遊, 家庭旅遊
2020年11月1日
不喜歡:整潔度、設施服務和住宿環境和硬體
Our room was very unclean. There was dirt all over the ground, blood on the sheets, and cobwebs/dead bugs all over the place.
真實旅客
於 2020 年 10 月住了 1 晚
Guest Relations 於 2020年11月5日回覆
Property cleanliness is crucial to our team, so it is regrettable that you did not receive accommodations reflective of our standards. Please accept our apology for our shortfalls and know that we will speak with our housekeeping team immediately. We are more than confident that we can provide the clean and comfortable accommodations you deserve, so we ask that you give us another chance in the future.
10/10 有夠讚
Wanda,Cincinnati
家庭旅遊
2020年10月19日
喜歡:整潔度、員工素質和設施服務
Everything was fine the only thing was that the room didn’t have toothpaste
Wanda
於 2020 年 10 月住了 1 晚
10/10 有夠讚
Lydia
家庭旅遊
2020年9月28日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good place to stay
Lydia
於 2020 年 9 月住了 1 晚
2/10 很糟糕
PANDA,Brownsville Texas
寵物同遊
2020年8月20日
不喜歡:員工素質、設施服務和住宿環境和硬體
Pool was not even working. No hot water. Sink stopped working. Tub wouldn’t drain. Tried to rip me off. Bad management. Never again.
PANDA
於 2020 年 2 月住了 4 晚
Guest Relations 於 2020年8月25日回覆
It saddens us to see your comments, as this is not the experience we aim to provide. Furthermore, we apologize for any concerns of service. Know that we are happy to assist with concerns of your room during your visit if notified. We hope for another chance to impress you and we wish you the best along your way.