"I have visited AJ Hotel almost every time I return to Taiwan for an extended stay. However, during this stay, I experienced extremely poor treatment from the restaurant manager.
The issue arose simply because I was tired of the restaurant's practice of packing guests into adjacent tables, which resulted in children at the next table making a lot of noise and disrupting my dining experience. I therefore asked the front desk if they could arrange a quieter seating option for my remaining days.
The next day at breakfast, the restaurant manager pointed to a table near the entrance, outside the main dining area, indicating that I should sit there. I could not understand how such a high-traffic spot could be considered "quiet." After I refused to sit at the entrance, the manager angrily threw the cutlery from that table into the busing tub. At that point, I was certain that he had attempted to humiliate a guest, failed, and then threw a tantrum. I received no explanation or apology afterward.
Later during my stay, Manager Mi-Kao returned from his days off. After fully understanding what had happened, he arranged several remedial measures with a very sincere attitude. Only then did I feel once again that the AJ team truly cares about its guests.
Finally, I would like to thank every housekeeper who worked diligently during my stay, the lively and friendly front desk staff, and the young team members and chefs in the restaurant."
改變心意預訂可以免費取消的飯店
精挑細選搜尋全球約 100 萬間旅宿
