Dear Jian Cheng, Thank you so much for taking the time to leave us such a wonderful review. We're delighted to hear you enjoyed the atmosphere during your stay with us. Your feedback is incredibly valuable to us, and it's heartwarming to know that it made a positive difference in your experience. We hope to have the pleasure of welcoming you back in the near future to enjoy even more of what we have to offer. Best regards,
8/10 不錯哦
waitingvikaroonie
2024年2月11日
waitingvikaroonie
於 2024 年 2 月住了 4 晚
Ms. Pariyaporn W. Guest Relations Manager 於 2024年3月25日回覆
Dear Waitingvikaroonie, thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had such a positive experience with Novotel Living Bangkok Sukhumvit Legacy. Please know that your feedback is invaluable to us and has been shared with our team. Your high score serves as a great motivation for us to continue delivering the high standard of service our guests expect and deserve. We look forward to the pleasure of welcoming you back in the near future. Warm regards,
The AC is very noisy and shower room hot water supply very unstable, sometimes it’s become very hot and sometimes very cold..
Ka Man
於 2023 年 9 月住了 3 晚
Nondanig - Front Office Manager 於 2023年9月26日回覆
Thank you for sharing your feedback with us regarding your recent stay. We sincerely apologize for the inconveniences you experienced with both the noisy AC and the unstable hot water supply in your shower room.The comfort of our guests is of utmost importance to us, and we deeply regret that these issues impacted your stay. Rest assured that we will immediately address the noisy AC unit and investigate the hot water supply to ensure that both are in proper working order. We take such concerns seriously, and your comments will help us improve our services and maintain the quality of our facilities.Thank you for choosing to stay with us, and we look forward to welcoming you back for an improved experience.
4/10 不太好
KA CHUN
親子旅遊
2023年9月3日
不喜歡:整潔度、設施服務和住宿環境和硬體
From BTS to Hotel in walking distance around 10 mins.
Shower room water temperature not consistent.
3 sec hot and 3 sec cool.
The room key card electrical system was broken and final we need to use housekeeping key card.
Housekeeping daily cleaning serve is really average.
Even I put the carpet and tower inside the bathtub, they didn’t change the new one.
KA CHUN
於 2023 年 8 月住了 7 晚
Nondanig - Front Office Manager 於 2023年9月18日回覆
Thank you for taking the time to provide feedback on your recent stay at our hotel. We appreciate your comments about the location being within walking distance from the BTS station.However, we sincerely apologize for the issues you experienced during your stay. The inconsistent water temperature in the shower, as well as the problem with the room key card electrical system, are certainly not the experience we aim to provide. Our maintenance team will investigate these issues to ensure they are addressed and resolved promptly.We also regret that the daily cleaning service did not meet your expectations. Your feedback is important to us, and we will review our housekeeping procedures to ensure that our guests receive the level of service they deserve.Thank you for bringing these matters to our attention. Your feedback helps us make necessary improvements, and we hope that you will consider giving us another chance to provide you with a more satisfying stay in the future.
8/10 不錯哦
YIK SZE
親子旅遊
2023年8月14日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
-room is clean n tidy
-staffs are very nice
-simple breakfast
-Around 10 mins walk from bts. The road outside the hotel is very dark at night
YIK SZE
於 2023 年 8 月住了 3 晚
Nondanig - Front Office Manager 於 2023年8月16日回覆
Thank you for your feedback. We're glad to hear that you found the room clean and tidy, and that our staff was accommodating. We appreciate your comments on the simple breakfast and the proximity to the BTS station. We'll definitely take note of your concern about the road outside the hotel being dark at night. Your input helps us improve. We hope to welcome you back in the future.
Thank you for your rating. We appreciate your feedback and look forward to seeing you again soon.
8/10 不錯哦
Stanley Man Ting
親子旅遊
2023年7月21日
喜歡:員工素質和住宿環境和硬體
Very spacious, good for a family of 4 to stay in.
10min walk from Terminal 21 and BTS/MRT.
Bathroom was however a bit stinky.
Stanley Man Ting
於 2023 年 7 月住了 4 晚
์์์Nondanig - Front Office Manager 於 2023年7月27日回覆
Thank you for sharing your feedback with us. We're glad to know that you found the room very spacious, suitable for a family of 4. The hotel's location, being a 10-minute walk from Terminal 21 and BTS/MRT stations, was convenient for your stay.However, we apologize for the issue you experienced with the bathroom. We take cleanliness and comfort very seriously, and we will address this concern with our housekeeping team to ensure it is promptly resolved.We appreciate your valuable comments as they help us to continuously improve our services and facilities. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know.We hope to welcome you and your family back for another pleasant stay in the future.
6/10 一般般
Mei Lan
家庭旅遊
2023年7月18日
不喜歡:住宿環境和硬體
Mei Lan
於 2023 年 7 月住了 2 晚
Nondanig - Front Office Manager 於 2023年7月20日回覆
Thank you for rating your stay at our property. We appreciate your feedback and hope to welcome you again in the nearest future.
8/10 不錯哦
Chialun
商務旅客
2023年7月11日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Very Good experience
To summarize, it was a good experience staying at the Legacy Suites hotel. The breakfast is wonderful.
However, one little thing to be improved is - they should check the battery of the doors before a customer’s check in. I was blocked outside at 2am.
It is a good hotel anyway, very environment-friendly, no tooth brush and slippers provided as its default, but they offer a sewing pack which is interesting.
Chialun
於 2023 年 7 月住了 3 晚
Nondanig - Front Office Manager 於 2023年7月12日回覆
Thank you for your feedback! We're glad to hear that you had a good experience at Legacy Suites hotel and enjoyed the wonderful breakfast. We apologize for the inconvenience you faced with the door battery and will make sure to improve our check-in procedures. We appreciate your kind words about our environment-friendly practices and unique amenities. We hope to welcome you back soon for another pleasant stay.
Dear Guest,
Thank you very much for the rating, we very much appreciate your comment and look forward to seeing you again soon.
Best regards,
Nondanig N. – Front Office Manager
Dear Guest,
Thank you so much for giving us a great feedback. We are delighted to see you had and enjoyable stay and very much look forward to welcoming you again soon.
Best regards,
Nondanig N. – Front Office Manager
8/10 不錯哦
真實旅客
2020年2月8日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
真實旅客
於 2020 年 1 月住了 3 晚
Nondanig Norasedhsiri 於 2020年2月17日回覆
Dear Guest,
Thank you very much for the rating, we very much appreciate your comment and look forward to seeing you again soon.
Best regards,
Nondanig N. – Front Office Manager
10/10 有夠讚
真實旅客
情侶出遊
2020年1月27日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
房間舒適,出入方便,早餐好吃
真實旅客
於 2020 年 1 月住了 5 晚
Nondanig Norasedhsiri 於 2020年2月4日回覆
Dear Guest,
Thank you very much for the rating, we very much appreciate your comment and look forward to seeing you again soon.
Best regards,
Nondanig N. – Front Office Manager
10/10 有夠讚
真實旅客
2020年1月18日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
真實旅客
於 2020 年 1 月住了 4 晚
Nondanig Norasedhsiri 於 2020年1月20日回覆
Dear Guest,
Thank you very much for the rating, we very much appreciate your comment and look forward to seeing you again soon.
Best regards,
Nondanig N. – Front Office Manager
8/10 不錯哦
Guest
情侶出遊
2020年1月17日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Breakfast is less choices and most everyday is same
Guest
於 2020 年 1 月住了 4 晚
Nondanig Norasedhsiri 於 2020年1月17日回覆
Dear Guest,
Thank you very much for the rating, we very much appreciate your comment and look forward to seeing you again soon.
Best regards,
Nondanig N. – Front Office Manager
Dear Guest,
Thank you very much for the rating, we very much appreciate your comment and look forward to seeing you again soon.
Best regards,
Nondanig N. – Front Office Manager
8/10 不錯哦
hoi yan
家庭旅遊
2019年11月20日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
hoi yan
於 2019 年 11 月住了 2 晚
Nondanig Norasedhsiri 於 2019年11月27日回覆
Dear hoi yan,
Thank you very much for the rating, we very much appreciate your comment and look forward to seeing you again soon.
Best regards,
Nondanig N. – Front Office Manager
8/10 不錯哦
真實旅客
2019年10月29日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice hotel in Bangkok Asok
Front desk staff are very nice. Room is spacious. Breakfast is fine. Location is good.
真實旅客
於 2019 年 10 月住了 7 晚
Nondanig Norasedhsiri 於 2019年10月30日回覆
Dear Guest,
Thank you very much for the rating, we very much appreciate your comment and look forward to seeing you again soon.
Best regards,
Nondanig N. – Front Office Manager
4/10 不太好
真實旅客
2019年10月29日
不喜歡:整潔度、住宿環境和硬體和客房舒適度
因房間重新整修,以致於都是油漆味,忍了一晚,第二天晚上馬上要求換房間
真實旅客
於 2019 年 10 月住了 2 晚
Nondanig Norasedhsiri 於 2019年10月31日回覆
Dear Guest,
Thank you very much for the rating, we very much appreciate your comment and look forward to seeing you again soon.
Best regards,
Nondanig N. – Front Office Manager
Dear Guest,
Thank you very much for the rating, we very much appreciate your comment and look forward to seeing you again soon.
Best regards,
Nondanig N. – Front Office Manager
Dear Ling,
Thank you very much for the rating, we very much appreciate your comment and look forward to seeing you again soon.
Best regards,
Nondanig N. – Front Office Manager
10/10 有夠讚
LEUNG
團體旅遊
2019年9月28日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Sizable room, good location and comfortable stay. Staff are responsive and helpful.
LEUNG
於 2019 年 9 月住了 4 晚
Wirote 於 2019年9月30日回覆
Dear LEUNG,
Thank you so much for staying with us and your feedback. We hope to see you again soon.
Warm regards,
Wirote Ongzine
General Manager
10/10 有夠讚
Yik shu
2019年9月27日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
服務好 舒適
Yik shu
於 2019 年 9 月住了 2 晚
Wirote 於 2019年9月30日回覆
Dear 服務好 舒適, Thank you for your feedback. Warm regards, Wirote Ongzine, General Manager
8/10 不錯哦
真實旅客
2019年9月24日
真實旅客
於 2019 年 9 月住了 6 晚
Nondanig Norsedhsiri 於 2019年9月25日回覆
Dear Guest,
Thank you very much for the rating, we very much appreciate your comment and look forward to seeing you again soon.
Best regards,
Nondanig N. – Front Office Manager
10/10 有夠讚
Lok
情侶出遊
2019年9月24日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Thanks you for the birthday cake arrangement for my girl friend. Staffs are nice and courteous, especially Nam, Fang, Baimon, Dai, Nut, Nvi, Mai, definitely will come back in future !
Lok
於 2019 年 9 月住了 3 晚
Nondanig Norsedhsiri 於 2019年9月24日回覆
Dear Lok,
Thank you so much for choosing Legacy Suites as part of your special occasion. We wish you all the best and hope to welcome you back soon !
Best regards,
N Norasedhsiri
Front Office Manager
Dear Kit,
Thank you very much for the rating, we very much appreciate your comment and will take your negative feedback as sources of improvement.
We hope to welcome you again soon.
Best regards,
Nondanig N. – Front Office Manager
Dear INMENG,
Thank you very much for the rating, we very much appreciate your comment and look forward to seeing you again soon.
Best regards,
Nondanig N. – Front Office Manager
Dear Guest,
Thank you very much for the rating, we very much appreciate your comment and look forward to seeing you again soon.
Best regards,
Nondanig N. – Front Office Manager
Dear Guest,
Thank you very much for the rating, we very much appreciate your comment and look forward to seeing you again soon.
Best regards,
Nondanig N. – Front Office Manager