拉古納山脈 5 星級飯店

「Not as expected!」

「Not enough lounge chairs」

「Beautiful,very well Maintained property with amazing ocean views. A special thank you to Reuben our concierge. He was very helpful. Reuben made our stay rven more special. The entire staff was wonderful.」

「Our stay was nice overall, but the dinner situation was unnecessarily complicated. Due to the weather, staff rescheduled our reservation at Boca Steakhouse. Unfortunately, one hostess was extremely unprofessional, insisting we had no reservation despite it being rebooked by your staff. She made no effort to help, leaving us hungry and frustrated until another hostess stepped in. I wish I had gotten her name so management could address the situation. We paid for an all-inclusive experience, and...

「Amazing experience from the moment we walked into the hotel. Great staff, super friendly, clean and well run facilities, couldn’t ask for a better experience.」

「Our stay at Grand Velas was truly top-notch! Right from the start, the pre-travel concierge made planning effortless. Once we arrived, our onsite concierges, Atenas and Santiago, took incredible care of us—their attentive, friendly service made us feel completely spoiled throughout the whole trip. The staff across the property are so warm and welcoming, and the resort is impeccably clean. As vegetarians, we were super impressed by the food options! Dining at an all-inclusive as vegetarians can...

「Staff was super friendly and amazing」

「Absolutely superb」

「This hotel has unreasonable charges. Poor service at the front desk. 」