Shire of Cooloola 4 Stars Hotels

"The experience was first rate and all facilities were as described and were equipped and available at all times as listed. Clean rooms with staff available when required."

"Fantastic location, views are amazing and amenities was all that we needed. Would we go back YES"

"Lots of bugs. Small ants crawling throughout the unit. Small cockroaches in the bathrooms. Big cockroaches in the living area. Moths and silverfish. Bugs in my bed, so much so that I had to shake out the sheets… it’s Australia, but even for Australia this was a lot of bugs. We kept all patio doors closed, and still they came. Also, hallway was full of garbage in front of the unit when we checked in. If this was a motel, that would be fine, but this was very expensive for minimal cleanliness."

"Great spot"

"Nice staff and great pool area. Wasn’t very clean"

"Overall, we had a good stay, but there is definitely room for improvement. Firstly, the description on Expedia states that the resort is a “5-minute walk” away. This wording is misleading, as it implies a short and easy walk. In reality, the walk is quite long, uphill, and not practical for many guests. It heavily relies on the buggy service, which unfortunately has a 10pm curfew that is quite inconvenient. Room service also needs improvement. Used dishes were not cleared, and coffee capsules were not replaced during servicing. We experienced long waiting times at reception as well. Given the size of the resort, it would be very helpful to have a valet service and someone to guide guests to their rooms upon arrival. Additionally, it would improve the guest experience if the buggy service offered to take guests directly to their rooms rather than only dropping them at reception. With some operational adjustments, this resort could significantly enhance the overall guest experience."

"Great service, great staff and great location. "