Fircrest 4 Stars Hotels

"We had a lovely overnight stay prior to our vacation"

"Clean and quiet room, friendly staff"

"Understaffed, long waits for check in, room had a bad smell "

"Staying at the Hilton was a great experience, and I would gladly return! Pluses: my immaculately-clean room gave out onto a private patio. The bed was comfy; the towels in ample supply; the WiFi worked perfectly. Bonus: the hotel's restaurant is very good, with attentive staff. Minus: My experience at check-in was mixed. I HUGELY appreciated being given a room 3 hours before the normal check-in time. (I had called the day before to request it.) I appreciated the two bottles of water. However, the man who checked me in did not communicate in a way that I could understand. (1) While about to pay, he stated that $50 was being added to the amount -- and so I thought that it was *additional to* the amount I was seeing on the pinpad. However, the $50 was *included* in the amount. He should have said, "The amount you're seeing INCLUDES our $50 amenities deposit." (2) The above was a minor annoyance compared to the next miscommunication. He said to go to the next building, and then turn left down the hall. HE DID NOT SHOW ME THE MAP HE HAD SHOWN THE PREVIOUS PERSON CHECKING IN. So I followed his instructions, and was flummoxed to find myself in a large area with conference rooms on both sides. No sign leading to my room ("2113") was visible. So I walked back the way I came. Fortunately, a hotel driver stepped in: my room was BEYOND the Conference Room area! The tiny sign at the end of the conf. room area was not visible from the entrance. Why the incomplete instructions?"

"Fabulous stay. Favorite in Seattle."

"Clean and friend "