Smithtown 3 Stars Hotels

"We are Hilton Gold Members. This was our worst experience ever. The room: the room was mostly clean, if not a bit dated. It had horrible lighting. We turned on every light in the room, and it was still incredibly dark. The shower was horrible. There was no water pressure. With the shower setting engaged, water was still coming out of the faucet. I had to rinse my hair in the sink to get all the shampoo out. Also, they need to clean the carpets. They were gross to walk on. The Lobby: in the mornings the breakfast area was freezing. They did seem to turn up the heat in the evenings. The big issue: at 12:30 am on our first night, our room filled up with marijuana smoke. My daughter and I are allergic. She started vomiting, and I developed a severe migraine. When I went to the front desk, they said the only thing they could do was move us to another room AT 12:30 AM. We had just driven 275 miles, it was frustrating. The next day the marijuana smoke was even worse. It permeated the hallways. The front desk said it was the other guests' legal right to smoke it. I agree...but OUTSIDE. This is a non-smoking hotel. I will fight to the death for people's right to smoke it OUTSIDE, but not inside a non-smoking hotel. Staff said they cannot knock on people's doors to find the source, so we had no recourse. Very ineffective staff. It was just a horrible stay."

"Cars parked in handicap spots without a handicap parking permit. Very low water pressure. Looks like renovations will start soon… not soon enough. Police are there every time I stay which is approximately every 3-5 months "

"Clean and comfortable "

"Our room, 301, was on the highway so we got to listen to the traffic of the Merritt Parkway, not great. We had a heater that whistled and was noisy the entire night. There’s no refrigerator The only glassware was tiny plastic cups."