This place use to be good, well no longer the case!!!! Front desk people are horrible, they treat you like a second class citizen. They run their mouth with remarks. Very unprofessional, poorly managed front desk. We stayed on a third floor which is a new addition to building, although it looks nice and was clean, the beds were terrible, cheap mattresses, I could feel coils and the those pillows left me with neck pain. Shower cabins and plastic walls are just giving off vibe of a cheap motel. Last but not least, $25 fee for pool?? After staying at Kimpton, IHG group, this left our trip with very bad taste in our mouths! Never again. All negative reviews were spot on.