新嘎拉雅 3 星級飯店

「Le personnel était très accueillant et efficace mais l'hôtel est vieillissant et mériterait une remise en état. Le petit déjeuner mériterait une amélioration ainsi que les plats du restaurant. Ceci dit les extérieurs sont formidables.」

「We were completely shocked at the state of the room. We requested the best they had, yet there were dead bugs on the sheets, a blood stain on the bed! And toothbrush residue splattered all over the bathroom mirror. We took pictures and I let the staff (a woman who remained on her phone during the entire conversation) know. I showed her the issues and she simply nodded and nothing else. We quickly left and ran next door to the Rusa hotel and stayed there. I don't understand how Expedia partnered...

「Great location but the property is showing it’s age and expensive for the quality of the rooms 」

「Needs bit of maintenance」

「Excellent overall experience. The level of service was very high, comfortable and well appointed seperate bungalows set in a beautiful tropical garden. Staff super friendly , always kind and helpful . Great on site restaurant, tasty , thoughtful and generous menu. Breakfast was included in my booking, and it was superb. Highly recommend this place ! 」

「Great location if you want to explore the nearby waterfalls on foot. The Wi-Fi didn’t work in our room, and the restaurant closes quite early (around 8:30 PM). We also had a few insects in the room, and the mosquito net didn’t fully cover the bed. Still, the surroundings were lovely and peaceful.」