2/10 很糟糕
Nancy，Granada Hills
團體旅遊
2024 年 9 月 27 日
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We were completely shocked at the state of the room. We requested the best they had, yet there were dead bugs on the sheets, a blood stain on the bed! And toothbrush residue splattered all over the bathroom mirror. We took pictures and I let the staff (a woman who remained on her phone during the entire conversation) know. I showed her the issues and she simply nodded and nothing else. We quickly left and ran next door to the Rusa hotel and stayed there. I don't understand how Expedia partnered with this location. Completely unacceptable and disgusting. Please do better. The location was stunning, which is why we chose it. But wow.
Nancy
於 2024 年 9 月住了 2 晚