Lincolndale 3 Stars Hotels

"My favorite place"

"My husband and I spent the night at the Hilton Garden Inn for one night and initially our stay was great. Check-in was seamless and our room was clean with a very comfortable bed. Unfortunately, I woke up around 2 am to the sound of drip (on the nightstand) from a small ceiling leak in the corner of the room. My husband woke up around 530am to an unfathomable amount of water pouring out of the bathroom ceiling and at least an inch of water on the tile floor. The carpet was drenched and at this point even the side of the bed was wet! We voiced our concerns to the front desk and were told this was a known issue and affected all the rooms in this particular line. Instead of offering to have our room switched, we were offered Honors points. I understand this is an uncontrollable circumstance but the response was very nonchalant. We certainly didn't want to end our stay and drive home at 6AM on a Saturday morning but we did. Ultimately, we received an emailed apology and rewards points, less the value of what the room cost for the night- But our weekend was certainly derailed"

"hotel grounds are great the rooms need an update the staff is great Margorie is a pleasure to be around the grab and go is great the gym great i did not eat there the restaurant was not open. I would go back even though it is a bit far from my office. they do clean the room every day which to me is how a hotel should be."

"Staff was very nice . Gave us water bottles , and i loved that they didn’t come knocking on the door as soon as it was checkout time"

"Appears most staff new and unclear on policies. Very friendly but needs more training "