Lebanon - Pine Grove 3 Stars Hotels

"The breakfast was very good and the breakfast staff were cheerful and friendly keeping the items topped up. The breakfast seating area is too small for the size of the hotel and the condition of the seating is very poorly maintained and in desperate need for replacement. The electric window blinds fail to operate if not fully charged. The TV screen was blue (maintenance staff said the TV needs replacing a common fault). The two business centre printers did not work. The hotel displays signage to say "We want you to be 100% satisfied with your stay! If we have not met your expectations, please let us know why!" These were words not supported by action. "

"We thought everything was great Loved the pools and hot tub The rooms were clean The parking was so close to our room and the extra things like the games and outside pool for warmer weather will be so nice if we are returning soon. Thank you for the kids park and the petting zoo! We didn’t have children or grands with us to use this visit but look forward to using them sometime in the future Also went to visit the mini golf and water area They were both very inviting but didn’t get to use them this time but appreciate the fact that those amenities along with the restaurant which we also enjoyed were available and would be a great spot for a family get together someday"

"No the breakfast was all cold. They could invest in a waffle maker."

"The room was clean! The check in gentleman was very friendly!! Breakfast ok the air conditioning was a little laud Overall a good experience 😌 "

"My first night, there were two young children about five and seven years old running up and down the hallway screaming at 1 PM then again at 3:30 AM. The parents were yelling shhhhh! There are signs everywhere telling about a 10 AM quiet requirement. I travel the world talking about customer service so may be overly critical but… I had a 7 AM meeting 20 minutes from the hotel. I arrived downstairs at 6:25 for the 630 breakfast at the hotel. At 6:30 there was nobody there and no food. 635 still nobody. At 6:40 AM I heard someone in the kitchen, but now I was going to be late for my meeting so, I grabbed the the only thing that was available – a yogurt. There was no color. I went to the door of the kitchen and asked the woman who is preparing the food if I could have a spoon. She said no. She continued to tell me that I could wait until she gets everything out. I thought she was kidding. She totally refused to give me a spoon and continue to tell me how much work she had because she is the front desk clerk and the morning breakfast person. Craziness. They work a room has two machines… Mom was out of order. The other was a clunky stationary bike. They did have some free weights, but that was all. There is a decent Denny’s-like restaurants in the parking lot, but nothing else around the hotel except a gas station with food"

"When we arrived, we were assigned a room next to the elevator. The noise kept me awake so I didn't get much sleep. So, the next day my wife talked to a staff member by the name of Jayden, He reassigned us a new room on the spot, down from the elevator. Then I come home from my trip, and someone charged the room on my credit card I used for the $50.00 deposit, the full amount of the room that I had already paid for. So, I called the Hotel and once again I talked to Jayden, who took care of it right away, who is awesome at his job. I want to thank Jayden and the woman that works the continental Breakfast on the weekends for making my stay at this Hotel pleasant when everything else went wrong."

"Enjoyed my stay"