Highland Falls 3 Stars Hotels

"It was stuffy and hot with a bad odor. Outlets were not working. Very disappointed."

"Great Stay"

"Déjeuner excellent"

"From the moment we entered the room, it was clear that it had not been properly cleaned or prepared for guests. The room was missing several basic necessities, including bed sheets, towels, toilet paper, a shower curtain, a garbage bag, and linens for the pull-out couch. The furniture was dusty, and the bathtub was visibly dirty. The room appeared unserviced, unfinished, and opened for occupancy without proper cleaning or stocking. We also discovered that the pull-out couch was broken and difficult to open. When we called to request a rollaway bed as an alternative, we were told one could not be provided because it was both unavailable and supposedly a fire hazard to bring one in. This left my family without a reasonable sleeping arrangement. When we reported that the bathtub was dirty and appeared unwashed, no responsibility was taken. We were simply told, “Oh, well it’s broken,” which did nothing to address the fact that the tub was unclean. The handling of our requests that night only made matters worse. At around 1:00 AM, we still had not received linens for the couch bed. Only enough linens had been provided for the main bed. When I called the front desk, no one answered. I then had to go downstairs myself, where I found the front desk attendant wearing headphones and not paying attention to the phone. After removing his headphones, he claimed he did not see a call come through. I then had to go by myself to the basement laundry area without assistance. Bedbugs too"

"Everything about the property was great they even have a charging station in there parking lot, the only thing that swayed my whole rating was is that I paid for the breakfast for two and was told that I did not and was not granted breakfast and am out whatever it was to prepay for the breakfast. 3 stars"

"clean room"

"The place is pleasant; the service is excellent, and the staff are very helpful and attentive. The room was spacious, with comfortable beds and pillows. Our stay at La Quinta was fantastic! Just outside the hotel, we found a variety of restaurants and fast-food options, as well as various attractions, including the most important one we visited: Legoland. We spent a few very enjoyable days there."