Find Luxury Hotels in Highland Falls, NY

"Accountability is the name of the game here. When I arrived to the hotel, the road was blocked off by firefighters for maybe an hour. I was tired from a long drive, so it was not how I needed to start the check-in process. I ended up parking on the street and walking to the hotel. A small fire in the laundry room was the cause of it all. They had to shut down the elevators, so they were asking everyone to take the stairs. I was tired and had bags, so I decided to go to the bar to wait until the elevators were working again. Accountability is the star here. The manager or someone who may have been a manager walked over to the bar and offered complimentary drinks. The next day I woke up to a notice on the door giving us 50% off the room rate and complimentary breakfast. The hotel is great esthetically, but the customer service takes it over the top. When I got up fornwork the next morning, the restaurant was closed. The person at the fromt desk apologized for that inconvenience and comped 100% of one of my nights there. I didn't fuss or complain about anything. They did all of that on their own and that was very impressive. I will definitely come back to this hotel for future work trips. The rooms look nice. The hotel is clean. No complaints at all. "

"The profesional and hard working staff. Great location, computer area if you need to and a real buffet breakfast. "

"Wonderful hotel "

"Nice clean room, very comfortable bed. "

"Check in was easy, room was nice and clean, breakfast was nice and convenient in the morning. No issues at all."

"Amazing hotel, felt safe for my family and I. Will recommend. "

"Excellent staff, super neat and clean room, very quiet and pleasant stay."

"Clean staff was friendly "

"Staff was incredibly kind and the room was super cozy. The inn is beautiful and there is enough to do around. "