Gulf of Thailand Romantic Vacations

The Shell Resort & Spa Phu Quoc did not live up to its 5-star rating during my stay. Even with a premium ocean-view room booked months ahead and also arranged an airport pickup, so the resort knew exactly when we would arrive and should have had the room prepared. The room was not properly cleaned or maintained—hair everywhere, stained outdoor furniture, a cracked tub, and outdated interiors. It took far too long to reach a manager, and when I finally did. The manager on duty mentioned that all ocean-view rooms had similar wear and tear. He offered me a villa room—which was actually cheaper than what I had originally paid—and two spa vouchers. At that point I accepted the offer because I didn’t want to deal with more back-and-forth, but it still didn’t make up for the higher price I paid (over $100 USD per night for a 4-night stay). If the resort is aging, it should adjust its star rating or renovate to match the standards of a true 5-star property. I recommend renovations, including fresh paint, power washing, and updated interiors. To be honest, if the rooms and facilities are this run down, the resort should reconsider its 5-star rating. Google AI’s definition of “5-star” reflects top-tier luxury, exceptional quality, and proactive service, and this resort did not meet those expectations. That said, the pool, breakfast, transportation, and room service were great. — AT

The room was clean and tidy, but the flooring looked old and had stain marks. The handheld shower was not working properly. If you are a solo traveller, the staff are generally not attentive, especially at the breakfast restaurant. The gym equipment was also not clean.

Resort is very clean. Friendly staff from the lobby all the way to the pool restaurant. 15 min walk to downtown or take a tuk tuk for roughly 200 baht. Walkable to dining places and many places to choose from for a massage. Highly recommend staying here.

Beautiful place. Very clean and staff were amazing and friendly

This was a gem! Coming back from a busy day of exploration to this Beautiful quiet property with outstanding attentive service was everything we could hope for The garden pool was spectacular . A little fixer upper here and there but this surpassed expectations ! The suite was enormous and the Outside shower was a work of art! The grounds transformed you into another world outside of our time Never seen such service and attention to every detail The breakfast is uniquely incredible ! Beach is beautiful Close to everything ! Thank you for a wonderful experience !

The Shell Resort & Spa Phu Quoc did not live up to its 5-star rating during my stay. Even with a premium ocean-view room booked months ahead and also arranged an airport pickup, so the resort knew exactly when we would arrive and should have had the room prepared. The room was not properly cleaned or maintained—hair everywhere, stained outdoor furniture, a cracked tub, and outdated interiors. It took far too long to reach a manager, and when I finally did. The manager on duty mentioned that all ocean-view rooms had similar wear and tear. He offered me a villa room—which was actually cheaper than what I had originally paid—and two spa vouchers. At that point I accepted the offer because I didn’t want to deal with more back-and-forth, but it still didn’t make up for the higher price I paid (over $100 USD per night for a 4-night stay). If the resort is aging, it should adjust its star rating or renovate to match the standards of a true 5-star property. I recommend renovations, including fresh paint, power washing, and updated interiors. To be honest, if the rooms and facilities are this run down, the resort should reconsider its 5-star rating. Google AI’s definition of “5-star” reflects top-tier luxury, exceptional quality, and proactive service, and this resort did not meet those expectations. That said, the pool, breakfast, transportation, and room service were great. — AT

The room was clean and tidy, but the flooring looked old and had stain marks. The handheld shower was not working properly. If you are a solo traveller, the staff are generally not attentive, especially at the breakfast restaurant. The gym equipment was also not clean.

This was a gem! Coming back from a busy day of exploration to this Beautiful quiet property with outstanding attentive service was everything we could hope for The garden pool was spectacular . A little fixer upper here and there but this surpassed expectations ! The suite was enormous and the Outside shower was a work of art! The grounds transformed you into another world outside of our time Never seen such service and attention to every detail The breakfast is uniquely incredible ! Beach is beautiful Close to everything ! Thank you for a wonderful experience !

The Shell Resort & Spa Phu Quoc did not live up to its 5-star rating during my stay. Even with a premium ocean-view room booked months ahead and also arranged an airport pickup, so the resort knew exactly when we would arrive and should have had the room prepared. The room was not properly cleaned or maintained—hair everywhere, stained outdoor furniture, a cracked tub, and outdated interiors. It took far too long to reach a manager, and when I finally did. The manager on duty mentioned that all ocean-view rooms had similar wear and tear. He offered me a villa room—which was actually cheaper than what I had originally paid—and two spa vouchers. At that point I accepted the offer because I didn’t want to deal with more back-and-forth, but it still didn’t make up for the higher price I paid (over $100 USD per night for a 4-night stay). If the resort is aging, it should adjust its star rating or renovate to match the standards of a true 5-star property. I recommend renovations, including fresh paint, power washing, and updated interiors. To be honest, if the rooms and facilities are this run down, the resort should reconsider its 5-star rating. Google AI’s definition of “5-star” reflects top-tier luxury, exceptional quality, and proactive service, and this resort did not meet those expectations. That said, the pool, breakfast, transportation, and room service were great. — AT

The room was clean and tidy, but the flooring looked old and had stain marks. The handheld shower was not working properly. If you are a solo traveller, the staff are generally not attentive, especially at the breakfast restaurant. The gym equipment was also not clean.