Kim Ma Luxury Vacations

Photos on Expedia and other reviews were quite misleading for this property. The room was in pretty rough shape when we arrived( tape on. The wall covering a crack, missing tile on the bathroom wall and the shower didn't drain properly causing the bathroom floor to flood everytime) We reporothe shower to the front desk twice and all they said was we will let the cleaning staff know. No effort to fix the problem just to clean up the water. The king bed was two twins pushed together (which is fine) except that the mattresses were different heights causing the middle to be very uncomfortable. Mattresses were also rock hard. This hotel is located across the street from a hospital so it is very loud outside all day and into the. Night. It does quiet down between about 10pm-5am. So keep that in mind if you are a light sleeper. Hotel breakfast was mid at best, we definitely had better ones during our stay in Vietnam and chose to just eat out in the area instead on the last day. Hotel location is great very close to tons of shopping, restaurants and attractions in old town. But wanted to be honest with what your getting staying here. It's cheap and if your a sound sleeper it's ok but the room may have some issues.

We had a very pleasant stay at the Oriental Jade Hotel. We booked two corner rooms, which were clean and comfortable, although the views from the fifth floor were not particularly impressive. The highlight of our stay was the excellent service. Every staff member we encountered was friendly, welcoming, and attentive. We truly appreciated the hospitality and felt well taken care of throughout our stay. The location is fantastic — just steps from Hoàn Kiếm Lake and many of Hanoi’s main attractions, with shopping and plenty of restaurants only a few blocks away. The breakfast buffet could be improved, particularly with more variety and better-quality cheese and cold cuts to accompany the bread selection. The eggs also need some attention; both days our eggs were overcooked, suggesting the kitchen could benefit from some additional training. Overall, what stood out most was the wonderful service and friendly staff. The location is hard to beat, and we would happily consider staying here again.

It's a great boutique hotel in the lively Old Quarter of Hanoi. As good as the hotel is, it's the staff that make the hotel and a stay exceptional. From the management to reception and restaurants, the staff are amazing 👏.