Japan Kid friendly Vacations

Friendly and respectful staff

Very helpful and attentive staff. Hotel has a bakery on the lobby floor that has very delicious pastries.

I love the bakery associated to the hotel. The Staff was very welcoming, helpful and polite! The rooms could be bigger however.

High End Establishment, exemplary service.

This hotel was great—comfortable, clean, and easy to find. The only downside was the lack of communication with foreigners. The hotel is mostly filled with international guests, yet the front desk staff struggled to communicate or provide guidance. I didn’t get clear information until checkout, which was frustrating as a single mom traveling with two boys. Even when I asked the concierge, they weren’t able to help.

We had a wonderful experience at this hotel, and I want to highlight Hideya Nakatani. He gave us a very warm welcome when we arrived, and when it was time to leave, he was just as helpful and attentive. Throughout our stay, all staff went above and beyond- providing us with useful information about restaurants, shopping , and tourists attractions in the area. Overall, the hotel itself was very nice , and thanks to excellent service, we had a great time. I highly recommend this hotel to everyone.

Clean, smells good, nice staff. Negatives: you will need a taxi or hotel bus to get to anywhere interesting. Nearest main areas are Shinagawa and Meguro Station. There was a popping noise on our window periodically. Sounded like large insects or birds hitting the window. But no insects. I am guessing this is the sound of heat pressure from the hot weather on the windows. And it did make sleeping difficult. Yes, it is that loud.

Great location, small but clean room,

Very helpful and attentive staff. Hotel has a bakery on the lobby floor that has very delicious pastries.

Guest lounge services is excellent

Friendly and respectful staff

Guest lounge services is excellent

Great location, small but clean room,