沖繩中部親子假期

Very spacious and recommend for family trip.

和家人兩天一夜住在兩房villa 泳池夠大 庭院也都很舒適 早餐也很棒 尊榮的服務以及品質！下次會再來～～～～

房間整潔，室外泳池多選擇，早餐美味。

日本現今大量旅館的服務人員都是外籍人士,這間我接觸到的都還是日籍人員,光是服務品質就沒話說,同時親子友善,早餐超值,停車免費,客房如照片,整體非常推薦

Lack of basic English is an issue at this “international” hotel. I was turned away at bell desk because she did not understand that I wanted to check activity schedules. She heard “check” and kept pointing to the check in counter despite my trying several times to speak slowly and using gestures. I was also turned away at breakfast entrance and asked to wait 10 minutes when there were available seats inside. I pointed to the seats but she waved me away repeatedly, with a smile. Luckily a more senior staff came after one minute and said it was a miscommunication on their part. I was then promptly seated. I will not post photos of the rude staff here, but suffice to say the service and customer care leave a lot of room for improvement. It is not enough to just smile. I will however mention the stained carpet and sofa in our room. It is Room 415 so maybe other rooms are not as bad? when I asked the front desk they basically just apologized with a smile. No action after two days. Coffee machine was also broken and leaked all night but they did replace that the next day. Location is 6 stars. Pity about the few smilingly rude staff and lack of effort to replace stained carpet and furnitures.

Very spacious and recommend for family trip.

和家人兩天一夜住在兩房villa 泳池夠大 庭院也都很舒適 早餐也很棒 尊榮的服務以及品質！下次會再來～～～～

房間整潔，室外泳池多選擇，早餐美味。

Ok