West Side Golf Vacations

Hotel is going through a remodel, was a bit of a maze to get to and from our room. Amenities are nice, food on property was not, asked why no one was getting in the ocean from the property and was told the water conditions here are not suitable to swim. Have stayed at Outrigger in Oahu and it was much nicer, would not stay here again.

All great - EXCEPT - after 10 hours of traveling, To Ha, the woman behind the front desk, kept us waiting half an hour to check in - when there were zero people on line or in front of her. While we were directed by the bellman to take a seat, she was on the phone, typing on her computer, and smiling and talking to any guest that came by with a question. When she finally got to us, she made us go through another 30 minutes of intake, including a sales pitch for an upsell. We travel a lot, and we have never experienced anything like this before. Certainly the last thing you'd expect in a pricey luxury resort. There was no attempt to make it up to us, with the room upgrade we'd been expecting, since we travel so often and Expedia puts us in the VIP category, or even perhaps a round of drinks by the pool, or something to take the sting out of this awful check-in experience. The capper was when we checked out, we asked for a 1-hour late checkout, and she couldn't even muster that. Other than her, all of staff were WONDERFUL. It's a lovely place.

Gorgeous property, close to other amenities. The Royal Lanai is an awesome sushi restaurant and bar. Pool is gorgeous with great service.

Property is a great place and location, unfortunately they made changes that now include a per day parking charge, which was not published at the time the reservation was made. The parking is not anything spectacular as it is and we have stayed here many times before with no charges for this and really no improvements were noted at this time. Maybe this is not a great deal to many people but when you buy a package with everything paid up front, I expect no surprise charges like this. Shame on you. Also had no water problems a few of the days we were there, not a total inconvenience.

Fern Grotto Inn was perfect for us! We felt like we stepped back in time away from the hustle and glitz of modernity while providing all the comforts and supplies we could want. We chose this place because of the kayaks/river, and it was a highlight of the trip! Full size fully stocked washer and dryer, snorkel masks, beach chairs, well-equipped kitchen, dreamy mangos right off the tree, friendly staff. The east side location provided easy access for a day on the north shore or heading south to Waimea canyon. Walked to Lydgate Park to watch the sunrise every morning. We would absolutely stay here again!