Yucatan Peninsula All inclusive Vacations

It was good but not the best. I saw that some of the restaurants needed to be maintained. For example the walls on one of the restaurants paint job went only half way and you can easily tell that they didn’t do a good job. Several Staff members were very nice. Some of them were not, the lady in the gift shop was very rude to me. I went to ask if I could have change for a $500 pesos for tips and she rudely told me if I didn’t know there was a coin exchange place next to the hotel. I didn’t, I had just arrived. I know there is two ladies but the lady with the short kind of curly hair. Anyways maybe she was having a bad day. Then the Mexican restaurant food was not good at all. We were only there for three days and the two days the Dj didn’t arrive on Thursday and karaoke was skipped on Saturday. The entertainment was not good. The guys were very nice but the show and production looked poorly. People from other parts of the country want to experience Mexican culture entertainment not USA stuff that is not good at The room was nice and clean which is a big plus. The bartender s Rafael y Christian were super nice and friendly to every one. And the Candlelight show on Thursday was amazing loved that, better than the show on the main hotel. Also having the show so early was very inconvenient because of the reservations at the restaurants are very limited and they take 30 to an hour to bring your food. They asked me if I wanted to become a member and I absolutely did not want to.

the entertainment was amazing, the food was also incredible. this was a really nice getaway.

Everything was excellent. 100% recommended.

El hotel está remodelado, la habitación que tuvimos estaba excelente, la limpieza muy buena en todo el hotel. Punto negativo es la poca actividad que tienen de entretenimiento, a pesar que el Team es maravilloso, otro aspecto fue el customers services no fue el mejor! Pagamos para vacacionar y se supone que además de todo lo bueno que puede estar el hotel (que lo está) deben de tener un servicio al cliente fantástico. Si no hubiésemos tenido estos dos aspectos, el hotel para mí fuese 5 star’s

All good. Staff work really hard. Pool bartenders amazing. Restaurants good. Shame about the recent storm that messed up the beach, but the staff were relentless all week trying to clear all the seaweed. Entertainment in the evening was the only thing that lets this place down. Stayed at other Riu hotels where the entertainment was excellent this was somewhat amateurish. Overall a great adults only place to relax.

Secrets claimed this is a "New" property, only part of the building is new and that area is reserved for their "Preferred club members". So the rest of the building has had some updates and it's OK, but not NEW. Very disappointed in their claims. Some of the staff seem to have a distinct problem with what a 'proper dress sandal is' My wife wore the same dress sandal to 6 restaurants and never had a problem. The last night of our stay a restaurant we had been to before turned us away saying her sandal wasn't up to their dress code. Very rude and not helpful at all.

the entertainment was amazing, the food was also incredible. this was a really nice getaway.

Just returned from our 5th stay at Moon Palace, and it continues to be one of our favorite family vacation spots. The staff, food, amenities, and overall atmosphere keep us coming back year after year. We always leave with great memories and can’t wait for our next visit.

El hotel está remodelado, la habitación que tuvimos estaba excelente, la limpieza muy buena en todo el hotel. Punto negativo es la poca actividad que tienen de entretenimiento, a pesar que el Team es maravilloso, otro aspecto fue el customers services no fue el mejor! Pagamos para vacacionar y se supone que además de todo lo bueno que puede estar el hotel (que lo está) deben de tener un servicio al cliente fantástico. Si no hubiésemos tenido estos dos aspectos, el hotel para mí fuese 5 star’s

the entertainment was amazing, the food was also incredible. this was a really nice getaway.

Everything was excellent. 100% recommended.