Dear Choon Hiang, thank you for your visit and the positive feedback. We apologize for the issue with the shower and will suddenly take care of this. Thank you for letting us know.

Dear Yanikathank you very much for your visit and your positive feedback. It is great to hear that you did had an enjoyable stay with us. We hope to welcome you back in near future.

Dear Jasmine, thank you very much for your feedback, we will tell Lorenzo that he did an amazing job.

Dear Guest, we regret that there was an issue with the shower in your room. As you have not reported it to us immediately or during check out and you write only anonymous, we are unfortunately not able to check the shower. It is always very important to let the hotel know when there is an issue so that they can improve for the next guest. If you give not a change to do so, it is a pitty for the next costumers as well. We hope that despite the shower issue you have enjoyed your stay.

Thank you very much for your positive feedback.

Thank you very much for your feedback.

Dear Mark, thank you very much for your review.

Thank you!

Dear Jeffrey, we are very sorry that you did not feel welcome and we apologize for that issue. This is very surprizingly as the staff is usually very high rated. We have informed all customers at time of reservation that there were road works from the city of Zurich in our area. Unfortunately we have no influence on work carried out by the city.

Dear Esmee, thank you for your rating. It would be helpful to know where we could improve.

Dear EricaThank you very much, what a pleasure to read your positive review!

Dear Michael, thank you very much for your so positive review!

Dear Sharyn, as already told you on arrival and in our direct message, we are very sorry that this has happened with your room. We hope you have anyway enjoyed the quarter hour you had to wait in our winebar until we prepared the extra bed for you and brought up all of your luggage. We still employ people and not robots, so unfortunately mistakes do happen. We regret that it has just happened to you. And due to the room change there was an overcharge of CHF 189.00 which has already been refunded half and the other half will as soon as you give us the second card number. We would like to express our apologies once again.

Dear Guest, it is a pleasure to hear that you had an enjoyable stay with us. Yes, we will be very happy too when the construction works are finished, but it is important to ensure that the water gas and electricity supply is guaranteed in the future. In about three weeks they should have finished around our building.

Thank you for your feedback.

Dear Patrick, we regret that we could not meet your expectations. Due to the listing of our building, we have no permission to install an AC, but this is clearly marked in every description. We have about 20 english speaking channels on TV, they start at 200. The front desk is operated 24hours, we regret that you have not asked for the channels. The car parking is not part of the Hotel.

Dear Marwa, what a pleasure to read your words! Thank you very much.Hector and all the team would love to welcome you back in near future!

Thank you very much, what a pleasure to receive your feedback.

Dear Guest, with great pleasure we read your review, thank you very much!

Thank you, it is a great pleasure to read that you had a good stay.

Dear Sintiya, we thank you for your visit and your positive review. It would be a great pleasure to welcome you back in near future.

Dear JulianThank you for your visit and your feedback. Yes, due to the age of our building - it is more than 600 years old - the rooms are not very spacious but this is nothing we can change unfortunately. As it is a listed building, it is impossible to get a permission for air conditioning. We have 24hours front desk service where drinks are available. Because of the limited space, we have not put a Minibar in the rooms.

Dear JayThank you very much for your positive review. It is a pleasure to hear that you had a comfortable stay.We hope to have the opportunity to welcome you back in near future.

It is a pleasure to hear that you had an enjoyable stay with us.

Thank you!

Dear Shayda, thank you very much for your feedback, it is a pleasure to hear that you had a wonderful stay with us.

Dear Guest, thank you for staying with us.In order to constantly improve, we rely on concrete feedback from our guests. It would therefore help us a lot if you could tell us what was not yet fully satisfactory.

Dear Rolf, we are very happy about the great review, thank you very much!We would be happy to welcome you again soon.

Dear Hans, we thank you for your stay. We regret that we could not make your stay completely satisfactory. We are grateful for any constructive criticism, as we want to constantly improve. We would therefore be pleased if you could tell us which aspects are not yet satisfactory.

Dear Charles, we thank you for your visit and your positive feedback. It is a pleasure to hear that we could make your stay a lovely one.We hope to be able to welcome you back soon.

Dear Steven, it is a great pleasure to see that you did enjoy your stay at the Hirschen, thank you for sharing your experience.It would be a great pleasure to welcome you back in near future.

Dear JaneyThank you very much for your visit and your nice review.Yes we are not able to install AC in the rooms because we are allocated in a listed building. But there is a fan in every room, so sorry that you have not been aware of it. We would be very glad to welcome you again in near future.

Dear VeraWe regret that you did have difficulties to carry your bag the 17 steps to the reception. We are always willing to help when someone let us know. We are located in the middle of the city center and as in every city, this area is popular to everyone. Therefore, a busy neighborhood is to be expected. Due to the fact that our building is listed, we have no possibility to get AC. We hope that you have enjoyed your stay in Zurich anyway.

Dear ManishWe regret that you were not able to travel to Zurich but have booked the non refundable rate. The special booking conditions did not allow us to do a refund.

Dear Scott, thank you for your visit and your feedback. Yes, the bathrooms and showers are rather small because in this more than 600 years old building the original rooms had no bathroom. The shower trays are the normal size that was standard a few years ago. But of course they are not comparable with today's standards and demands. But we hope that besides this missing shower size you enjoyed your stay and would be glad to welcome you again.

Dear Steven, it was a pleasure to welcome you and we thank you for your nice review. We hope to welcome you back at the Hirschen in near future.

Thank you very much!

We thank you very much for your rating!

Thank you very much, it was a pleasure to welcome you

Dear Deborah, what a pleasure to read your review. Thank you very much. So good to hear that you did enjoy your stay with us.We are looking forward to welcome you back in near future and also Hector the pug is waiting for you.

Dear Iain, it is a pleasure to see that you did enjoy your stay with us and we hope we have the opportunity to welcome you back in near future.

Dear RajanThank you very much for your visit and your feedback.We are glad that we could inspire you with the service, breakfast and staff! Yes, the space of our rooms is limited due to the age of our building. It is more than 600 years old and is a listed building. Therefore, we have to deal with the limited space. It would anyhow be a pleasure to welcome you back one time.

Dear Anna what a pleasure to read your review, thank you very much!It is our daily effort to make our guests stay an enjoyable and to hear that we were succesful is great.We hope we have the possibility to welcome you back at the Hirschen in near future.

Dear Amy, what a pleasure to read your positive review! Thank you very much and we hope to welcome you back in near future.

Dear Shailesh, we deeply regret that you were so unsatisfied with your stay. As explained, the hotel was fully booked during your stay and the room you wanted to have was already booked. We have really tried to find another room for you but unfortunately none of the rooms our receptionist showed you could meet your expectations. We thank you for nevertheless being our guest for three nights.

Dear Joel, we thank you for your recent visit and your positive review. We are glad to read that you had a wonderful stay and enjoyed your time with us. We hope to welcome you back at the Hirschen in near future.