The Phoenix Fitness Hotel & free Spa Access at Alpen Resort

Property class: 3.5

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Located close to Zermatt-Matterhorn Ski Paradise and Zermatt-Furi Gondola, The Phoenix Fitness Hotel & free Spa Access at Alpen Resort provides a free breakfast buffet, a fireplace in the lobby, and a bar. Free in-room WiFi and a gym are available to all guests.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Gym
  • Business services
  • Bar

Room options

View all photos for Deluxe Double Room, 2 Twin Beds

A bedroom with a large bed, a desk with a chair, a sofa, and a window with curtains.

Deluxe Double Room, 2 Twin Beds

  • Mountain view
  • 279 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room, 2 Twin Beds

A bedroom with a bed, wooden headboard, bench, curtains, and a window.

Superior Double Room, 2 Twin Beds

8.0 out of 10
Very good
(6 reviews)
  • 247 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room

A hotel room with a bed, desk, chair, TV, and a bathroom with a shower and toilet.

Standard Double Room

9.4 out of 10
Exceptional
(16 reviews)
  • Mountain view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
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About the neighborhood

Located in Zermatt, The Phoenix Fitness Hotel & free Spa Access at Alpen Resort is in a rural area and on a river. Zermatt-Furi Gondola is a notable landmark, and some of the area's activities can be experienced at Zermatt-Matterhorn Ski Paradise and Sunnegga Ski Resort. Matterhorn Glacier Ride and Klein Matterhorn Cable Car are two other places to visit that come recommended. Enjoy the area's slopes with cross-country skiing and downhill skiing, and don't miss out on the sledding and snowshoeing. Visit our Zermatt travel guide
Map
Untere Wiestistrasse 11, Zermatt, VS, 3920

What's nearby

  • A snow-covered mountain with a church and illuminated buildings in a valley.
    Zermatt-Matterhorn Ski Paradise
    1 min walk - 0.0 km
  • A snowy mountain landscape with a prominent peak, a dining area with tables and chairs, and people gathered around.
    Sunnegga Ski Resort
    19 min walk - 1.6 km
  • Zermatt–Sunnegga Funicular
    3 min walk - 0.3 km
  • Zermatt Visitor Center
    8 min walk - 0.7 km
  • Zermatt-Furi Gondola
    19 min walk - 1.6 km

Getting around

  • Zermatt (QZB-Zermatt Train Station)
    6 min walk
  • Sion (SIR)
    75 min drive

Restaurants

  • McDonald's
    8 min walk
  • Harry's Ski Bar
    8 min walk
  • Restaurant Derby
    9 min walk
  • Manud
    8 min walk
  • Snowboat
    5 min walk

About this property

The Phoenix Fitness Hotel & free Spa Access at Alpen Resort

  • Hotel near Zermatt-Matterhorn Ski Paradise
  • Located close to Zermatt-Furi Gondola and Sunnegga Ski Resort, The Phoenix Fitness Hotel & free Spa Access at Alpen Resort provides a free breakfast buffet, a fireplace in the lobby, and a bar. In addition to a gym, guests can connect to free in-room WiFi.
  • You'll also enjoy perks such as:
    • Train station pick-up service, express check-out, and tour/ticket assistance
    • An elevator, bicycle tour information, and laundry services
    • A TV in the lobby, helicopter/airplane tours, and luggage storage
    • Guest reviews speak highly of the helpful staff
  • Room features
  • All guestrooms at The Phoenix Fitness Hotel & free Spa Access at Alpen Resort offer amenities such as free WiFi and safes, as well as sound-insulated walls and espresso makers.
  • Extra amenities include:
    • Bathrooms with tubs or showers and free toiletries
    • 40-inch flat-screen TVs with cable channels
    • Heating, daily housekeeping, and desks

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Frequently asked questions

Is The Phoenix Fitness Hotel & free Spa Access at Alpen Resort pet-friendly?

Yes, The Phoenix Fitness Hotel & free Spa Access at Alpen Resort allows cats and dogs (limit 2 total). There's a fee of CHF 20 per pet, per day.

How much is parking?

This property doesn't offer parking.

What time is check-in at The Phoenix Fitness Hotel & free Spa Access at Alpen Resort?

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM. After-hours check-in is not available.

What time is check-out at The Phoenix Fitness Hotel & free Spa Access at Alpen Resort?

Check-out is at 11:00 AM.

Where is The Phoenix Fitness Hotel & free Spa Access at Alpen Resort located?

Situated on a river, this hotel is within 1 mi (2 km) of Zermatt-Matterhorn Ski Paradise, Zermatt-Furi Gondola, and Sunnegga Ski Resort. Zermatt (QZB-Zermatt Train Station) is 6 minutes by foot and Zermatt Gornergratbahn Station is 7 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Phoenix Fitness Hotel & free Spa Access at Alpen Resort Reviews

9.8

Exceptional

10

Cleanliness

9.6

Amenities

9.8

Staff & service

10

Property conditions & facilities
Rating 10 - Excellent. 34 out of 37 reviews
Rating 8 - Good. 2 out of 37 reviews
Rating 6 - Okay. 1 out of 37 reviews
Rating 4 - Poor. 0 out of 37 reviews
Rating 2 - Terrible. 0 out of 37 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel great location great breakfast beautiful hotel balcony view
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff, very clean rooms, nice breakfast options, highly recommend!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved staying here! It was so clean and the amenities were great, especially have access to their sister’s hotel spa! Breakfast was delicious and the staff who ran it were so friendly! Highly recommend this place for anyone staying in Zermatt!
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the spa and view of the Matterhorn from our room! Nice comfortable stay
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, conveniently located near the bus station. The staff was very friendly and welcoming. The room was beautiful, comfortable, and very clean. The breakfast was a delicious . I definitely recommend this hotel and would happily stay here again!
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LOVED this hotel. Great views from the room. Very clean. Bed was very comfortable.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely corner room with a rounded row of windows and doors to open, and a view of the top of the Matterhorn! The bed was so comfortable and the bedding was refreshed every day. The front desk was extremely helpful to give us all the information we needed to explore the area. We were very appreciative of the very friendly staff in the breakfast area and the food was wonderful.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing. Very friendly staff. Clean. Great location and ammentites.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service . Highly recommended
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful stay - absolute gem of a find. Wonderful view of the Matterhorn from our room - which felt so luxurious with such lovely bedding and every amenity you need - so refreshing for a hotel to have a really decent hairdryer!! Breakfast was lovely every day - wonderful having warm fresh baked rolls! The use of the spa at the Alpen (5 mins max walk) was wonderful too. Was truly wonderful from the moment we arrived - all staff cannot do enough for you. Would definitely book again.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a beautiful room with two balconies, both with Matterhorn view! The room was clean, the bed linen was so nice to sleep in - AND there was a bathtub. The staff and the receptionist was very sweet and helpful with routes and so on! Furthermore, free spa at the nearby hotel with outdoor jacuzzi. Very nice breakfast.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice place , not far from the train station , 5 mins walk
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast, helpful staff. Very friendly and clean
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable. The staff was friendly and helpful. The location was convenient, and the breakfast was good. Overall, we had a pleasant stay and would recommend this property.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Charming hotel. Easy walk from station. Lovely staff. Nice room with great view. Lovely breakfast
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and well appointed. The woman at the front desk in the evening was so helpful. The view of the Matterhorn from our balcony was a great surprise.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
オシャレな感じのホテルです。私が宿泊した部屋からはマッターホルンを望むことができました。冷房はありませんでした。
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とっても快適な滞在でした。予想外にマッターホルンをベランダから見ることができて、嬉しかったです。ハネムーンの飾り付けをしてくださったり、スタッフでした。
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ein Traum fuer Mensch und Hund! Sehr zuvorkommender Service und traumhaftes Fruehstueck! Wir kommen wieder!
Stayed 9 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo espectacular
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝早チェックアウトだったので朝食をtake away用に準備してもらいました。またお部屋にあったカラビナ付きのマグカップが可愛かったので、フロントで購入できて、とっても良い思い出になりました。 お部屋も綺麗でとても可愛く、スタッフの方もとってもフレンドリーで、日本語も通じました！ またツェルマットに行く時は利用したいホテルです。
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accueil et personnel chaleureux, chambre avec vue sur le Cervin avec balcon très agréable, petit déjeuner excellent et varié, très bon spa Aspen à 5 minutes à pied en collaboration avec l’hôtel Phoenix, proche des points d’intérêt de Zermatt, 4 nuits excellentes, on reviendra sans hésiter.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Had a room upgrade even, and got a tub which was great to soak the sore muscles after a long day! Great balcony view directly of the Matterhorn!! Only downside to me, the toilet was very high lol! I have short legs😜Comfy bed and good breakfast
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの方がおすすめのお店を教えてくれたり、気さくな方でした。なにより提携先のスパ、サウナ、温泉風を無料で利用できたのがよてもうれしく、ハイキングの疲れを癒すことができました。水着を持ってくことをおすすめします、私たちは現地で買ったのでとても高かったです。 夜間はスタッフ不在のためカードキーで入ることになりますが、設定がうまくできておらず入れませんでした。幸いスタッフがまだいたので対応してくれ、命からがらベッド確保できました。朝食も種類豊富でとても美味しかったです。マッターホルンも部屋のバルコニーからみることができ、素敵な滞在になりました。
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sauber Zimmer
Stayed 1 night in Jul 2026