Hotel ZERMAMA Zermatt

Property class: 4

Choose dates to view prices

Located close to Zermatt-Furi Gondola, Hotel ZERMAMA Zermatt provides a terrace, an art gallery on site, and designer stores on site. Adventurous travelers may like the archery at this hotel. In addition to a coffee shop/cafe and dry cleaning/laundry services, guests can connect to free in-room WiFi.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Bar
  • Laundry
The current price is NT$6,729
NT$7,302 total
includes taxes & fees
Nov 8 - Nov 9

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Mama's Double Matterhorn

A modern bedroom with a green upholstered headboard, a wooden floor, and a patterned wall.

Mama's Double Matterhorn

9.4 out of 10
Exceptional
(8 reviews)
  • Mountain view
  • 237 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Mama's Single

A modern hotel room with a wooden wall, a large bed with decorative pillows, a television mounted on the wall, and a sliding door leading to a shower area.

Mama's Single

10.0 out of 10
Exceptional
(4 reviews)
  • 129 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Mama's Doppel L

A modern hotel room with a large bed, a TV, a wooden dresser, and a balcony with a view of trees.

Mama's Doppel L

10.0 out of 10
Exceptional
(5 reviews)
  • 291 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Sweet Matterhorn

A balcony with a view of a mountain and a train.

Sweet Matterhorn

10.0 out of 10
Exceptional
(3 reviews)
  • Mountain view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Sofa Bed

View all photos for Mama's Double

A modern bedroom with a wooden wall panel, a green upholstered headboard, a large bed with white bedding, and two bedside tables with lamps.

Mama's Double

9.4 out of 10
Exceptional
(8 reviews)
  • 183 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for MAMA'S POOL

A modern hotel room with a large bed, green walls, and a balcony with outdoor furniture.

MAMA'S POOL

  • Mountain view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Pool Position SPA

A modern hotel room with a large bed, a green upholstered bench by the window, and a view of a snowy mountain.

Pool Position SPA

  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed
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About the neighborhood

Located in Zermatt, Hotel ZERMAMA Zermatt is in the city center and near a boardwalk/promenade. Zermatt-Furi Gondola is a notable landmark, and some of the area's activities can be experienced at Matterhorn Glacier Ride and Klein Matterhorn Cable Car. Matterhorn and Matterhorn Ski Paradise are two other places to visit that come recommended. Take in the nearby slopes with cross-country skiing and downhill skiing, or check out other outdoor activities such as snowshoeing and sledding. Visit our Zermatt travel guide
Map
Matterstrasse 23, Zermatt, VS, 3920

What's nearby

  • A snow-covered mountain with a church and illuminated buildings in a valley.
    Zermatt-Matterhorn Ski Paradise
    1 min walk - 0.0 km
  • A snow-covered ski slope with a prominent mountain peak in the background.
    Furi Ski Area
    5 min walk - 0.4 km
  • Zermatt–Sunnegga Funicular
    2 min walk - 0.2 km
  • Zermatt Visitor Center
    5 min walk - 0.4 km
  • Matterhorn Museum
    5 min walk - 0.4 km

Getting around

  • Zermatt Gornergratbahn Station
    5 min walk
  • Sion (SIR)
    77 min drive

Restaurants

  • McDonald's
    6 min walk
  • Walliserkanne
    6 min walk
  • Harry's Ski Bar
    3 min walk
  • Restaurant Derby
    7 min walk
  • Manud
    6 min walk

About this property

Hotel ZERMAMA Zermatt

  • Upscale hotel near Zermatt-Furi Gondola
  • Located close to Matterhorn Glacier Ride and Klein Matterhorn Cable Car, Hotel ZERMAMA Zermatt provides a terrace, an art gallery on site, and designer stores on site. Active travelers can enjoy archery at this hotel. Stay connected with free in-room WiFi, and guests can find other amenities such as a coffee shop/cafe and dry cleaning/laundry services.
  • Other perks include:
    • Cooked-to-order breakfast (surcharge), train station pick-up service, and free newspapers
    • Snow sports gear, a front-desk safe, and tour/ticket assistance
    • An elevator, smoke-free premises, and luggage storage
    • Guest reviews give top marks for the helpful staff
  • Room features
  • All guestrooms at Hotel ZERMAMA Zermatt offer comforts such as premium bedding and heated floors, as well as amenities like free WiFi and safes.
  • Extra conveniences in all rooms include:
    • Free tea bags/instant coffee and electric kettles
    • Heated floors, rainfall showers, and hair dryers
    • Heated floors, heating, and daily housekeeping

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9.6 out of 10, Exceptional, 432 reviews
The price is NT$6,453
NT$7,016 total
includes taxes & fees
Nov 15 - Nov 16
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Frequently asked questions

Is Hotel ZERMAMA Zermatt pet-friendly?

Yes, pets are allowed at this property. There's a fee of CHF 15 per pet, per day. Service animals are exempt from fees.

How much does it cost to stay at Hotel ZERMAMA Zermatt?

As of 2026/10/23, prices found for a 1-night stay for 2 adults at Hotel ZERMAMA Zermatt on 2026/11/8 start from NT$6,729, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Hotel ZERMAMA Zermatt doesn't offer parking.

What time is check-in at Hotel ZERMAMA Zermatt?

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM. Late check-in is available during limited hours.

What time is check-out at Hotel ZERMAMA Zermatt?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Hotel ZERMAMA Zermatt located?

Located in the heart of Zermatt, this hotel is 0.7 mi (1.1 km) from Zermatt-Furi Gondola. Zermatt Gornergratbahn Station is 5 minutes by foot and Zermatt (QZB-Zermatt Train Station) is 6 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel ZERMAMA Zermatt Reviews

9.6

Exceptional

9.8

Cleanliness

9.4

Location

9.8

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 188 out of 235 reviews
Rating 8 - Good. 38 out of 235 reviews
Rating 6 - Okay. 7 out of 235 reviews
Rating 4 - Poor. 1 out of 235 reviews
Rating 2 - Terrible. 1 out of 235 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. Rain shower and balcony were exactly what we needed and wanted for our stay! Will stay again!
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay. Wonderful room, staff and location. The robes were one of a kind!
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view from the balcony. Nice shower facilities. Staff is helpful.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything about this hotel, location, restaurant, and the staff was so accommodating, it was an amazing stay! So far I am 13 days into a 28 day trip across Europe. I’ve been to Barcelona, Athens, Rome, Zermatt and Chur and this hotel is by far the best so far……Thanks Mama
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an outstanding option if you are traveling with family. We stayed at the family room, the views to the Matterhorn in your jacuzzi equipped terrace is simply amazing. The kids enjoyed having their own room. And also you can use some very cozy coats. 10/10
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous view, fabulous location. Great boutique style hotel! Do not hesitate to book!
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Location is great and hotel is stylish & modern. The staff was very helpful with local hiking knowledge. Rooms cleaned daily and quickly which was nice to come back to. That being said, the room was pretty hot even at the end of May. Bed and pillows also left something to be desired.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most stunning hotel and views from the room windows! Beautifully designed rooms and thoughtful touches everywhere you look, going above and beyond. Staff are helpful and friendly! Great location close to everything. We didn't go skiing but it looked great!
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing stay at Hotel Zermama. The hotel deserves a 5 star rating. The suite was incredible, spacious with a Living Room with baclony, two well appointed bathrooms, excellent mattresses and pillows and an amazing view of Matterhorn. The staff is incredible. From the front desk, to the restaurant everyone was attentive, friendly and went out of their way to assist in any way. Special thank you to Victoria who helped check us in and walk us to our suite, to Lilly who was extra special during our morning breakfasts, Stelios the incredible bartender and Victor who took our drink orders. In addition, the hotel manager Norberto is just amazing. Friendly, attentive, courteous, and an overall pleasant individual with a great smile and laugh.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful views.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff- great location
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

Liked: Amenities
Amazing views and excellent customer service. Rooms were very nice.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel. I was travelling solo and booked the room for a solo that was their smallest option. This ended up being one of my favourite booked hotel rooms ever. Although designed for a solo traveller, the design was brilliant. It was amazingly cozy. It was easy to unpack and not have anything to trip over. The decor was inviting and perfect. Having a window seat with a fantastic view was amazing. Food was great. I could rave and rave about this hotel. I might add that the location was unbelievable. You could easily step outside the door and see the Matterhorn. But you are very close to the train station. I would go back in a heartbeat.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy, modern lodge with friendly, helpful staff. I loved this hotel!
Stayed 4 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! It was an easy walk from the train stop in Zermatt, and we loved its proximity to shops and restaurants. The staff was very friendly and helpful and gave us great tips for local spots to check out.
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing!

Amazing stay, and view from the balcony. Food are brilliant, fondue with the view is a must!
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I loved this hotel and would stay here again in a heartbeat! Beautiful room, incredible amenities, beautiful balcony overlooking the river, which was great to hear at night through the open door. We look forward to coming back.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the hotels proximity to all restaurants and activities. Everyone was amazing. The hotel accommodations were top notch and the restaurant most specifically the Thai soup was phenomenal.
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
LOVED. Greeted with the manager and his cute dog- a small boutique hotel with a perfect view of Matterhorn and balcony with that same view. They also offered cute large, warm jackets to chill outside or on the balcony.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Amenities
Location is great. Staffs are nice.
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I we love Zermama. A beautiful hotel in a beautiful location.
Stayed 2 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Courteous and helpful staff in this charming yet very modern boutique hotel. Everything about this place was pure comfort. I was only there for a night as part of a long, four-country trip. But I very much wish I had stayed longer.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 stars

Nice clean hotel and the staff were very friendly and helpful. Food was very good in the hotel restaurant.
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our second visit to Hotel Zermama and it is still an amazing hotel. Staffs were friendly and very helpful. We were extremely pleased as they have upgraded us to a suite room. We will definitely return to Hotel Zermama when we visit Zermatt again.
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
We LOVED Hotel Zermama! The worst part of our stay was that we were only there for one night. It was clean, the staff was friendly, it was a great location, and they even provided free transportation to the train station in the morning. I would stay there again in a heartbeat.
Stayed 1 night in May 2025