Hotel Sarazena

Property class: 3

Choose dates to view prices

Reviews

9.8 out of 10
Exceptional
Close to Zermatt-Matterhorn Ski Paradise, Hotel Sarazena provides amenities like a free breakfast buffet and a garden. Stay connected with free in-room WiFi.
The current price is NT$9,789
NT$10,468 total
includes taxes & fees
Oct 4 - Oct 5

Popular amenities

  • Free WiFi
  • Housekeeping

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Twin Room

A hotel room with a double bed, a desk with a chair, a small table, and a television.

Twin Room

10.0 out of 10
Exceptional
(17 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room

A snowy mountain town with wooden buildings and a modern hotel in the background.

Single Room

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

SINGLE WITH DOUBLE BED

  • Sleeps 1

SINGLE STANDARD

  • Sleeps 1

SUITE MOUNTAIN VIEW

  • Sleeps 8
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About the neighborhood

Zermatt is home to Hotel Sarazena. Zermatt-Matterhorn Ski Paradise and Breuil-Cervinia Ski Area are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Matterhorn. Babylift and Frachey-Alpe Ciarcerio Funicular are also worth visiting. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails and other activities like skiing. Visit our Zermatt travel guide
Map
Bahnhofplatz, 14, Zermatt, 3920

What's nearby

  • A snow-covered mountain with a church and illuminated buildings in a valley.
    Zermatt-Matterhorn Ski Paradise
    1 min walk - 0.0 km
  • A snow-capped mountain with a clear blue sky, a green valley with trees, and a small building in the foreground.
    Zermatt - Furi
    8 min walk - 0.7 km
  • Zermatt Visitor Center
    2 min walk - 0.2 km
  • Zermatt–Sunnegga Funicular
    5 min walk - 0.4 km
  • Matterhorn Museum
    6 min walk - 0.6 km

Getting around

  • Zermatt Station
    1 min walk
  • Sion (SIR)
    105 min drive

Restaurants

  • McDonald's
    2 min walk
  • Harry's Ski Bar
    6 min walk
  • Walliserkanne
    4 min walk
  • Schweizerhof Kitchen
    2 min walk
  • Restaurant Derby
    3 min walk

About this property

Hotel Sarazena

  • Hotel near Zermatt-Matterhorn Ski Paradise
  • Hotel Sarazena provides amenities like a free breakfast buffet and a garden. Stay connected with free in-room WiFi.
  • Room features
  • All guestrooms at Hotel Sarazena feature perks such as separate sitting areas, in addition to amenities like free WiFi and safes.
  • Other conveniences in all rooms include:
    • Bathrooms with bathtubs and hair dryers
    • 32-inch flat-screen TVs with cable channels
    • Wardrobes/closets, separate sitting areas, and electric kettles

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM

Things to do

  • Ski storage

Family friendly

  • Soundproofed rooms

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden

Accessibility

  • No elevator

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Electric kettle

More

  • Desk
  • Heating
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Frequently asked questions

Is Hotel Sarazena pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Sarazena?

As of 2026/9/27, prices found for a 1-night stay for 2 adults at Hotel Sarazena on 2026/10/4 start from NT$9,789, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

This property doesn't offer parking.

What time is check-in at Hotel Sarazena?

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Sarazena?

Check-out is at 11:00 AM.

Where is Hotel Sarazena located?

Situated in Zermatt, this hotel is steps from Zermatt-Matterhorn Ski Paradise, Tour Monte Rosa, and Zermatt Visitor Center. Zermatt–Sunnegga Funicular and Matterhorn Museum are also within 10 minutes. Zermatt Station and Zermatt (QZB-Zermatt Train Station) are within a 2-minute walk.

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Reviews

Hotel Sarazena Reviews

9.8

Exceptional

10

Cleanliness

9.6

Amenities

9.8

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 82 out of 94 reviews
Rating 8 - Good. 9 out of 94 reviews
Rating 6 - Okay. 3 out of 94 reviews
Rating 4 - Poor. 0 out of 94 reviews
Rating 2 - Terrible. 0 out of 94 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
新婚旅行で宿泊しました。眺めの良い部屋にシャンパンを用意していただきました。 フロントで荷物も預かってもらえました。
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and a very cute small hotel. very close to the train station, and downtown, unfortunately the room I was stayed for few nights was noisy. I was hearing the sound of the train and the people from outside.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
バスタブがありが嬉しかった！
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here. The hotel was opposite the station but down a little walkway and right beside the Gornergrat Railway which was great for exploring the Matterhorn. The bus stop to the Matterhorn Express was right beside the little walkway. The position of the hotel meant it was quiet but it was a very short walk to the town. The room was very comfortable and clean, with a great breakfast available. Every member of staff I met was helpful and friendly. A really lovely stay I would not hesitate to book this hotel again if I were to visit Zermatt.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅から近く観光の大変便利。雰囲気もよくスイスを満喫できるホテルです
Stayed 3 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot, convenient location: close to train station and village. Some of the balconies have perfect views of the Matterhorn on a clear day. The rooms are clean, cozy and simple. Would definitely stay again.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝食も素晴らしく、部屋も綺麗でした。駅もスーパーマーケットも近いので早朝の電車に乗る予定の方にはおすすめです。
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location is amazing, receptionist was professional, breakfast was amazing and room was very tidy, clean plus washroom very good
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean room wih great views of the matterhorn. Just stayed one night in summer but would definitely return. Breakfast was really good.. lovely eggs and bacon with a mix of breads, cereals and fruits. Very friendly and accommodating staff.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely recommend this property It is very close to train station and nice and clean property Good breakfast in morning. Wish we would have stayed longer in this town.
Stayed 1 night in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness
バスタブの排水が悪く、時間がかかった、排水パイプが詰まってるのでは　フロントには伝えた
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good breakfast and helpful staff.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best stay of my visit to Switzerland
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean renovated room Staff is amazing Breakfast is delicious Location is awesome
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a fantastic, long and relaxing journey on the Glacia Express from Chur to Zermatt, we arrived at Hotel Sarazena around 9pm. Diana had left us a nice note, apologising for not being present, but enclosed the keys to our room, and that we would deal with check-in in the morning. We entered the lift, went to the 4th floor, opened the door and were completely blown away, there it was, curtains open with a full view of the Matterhorn out the window. Straight out onto the balcony, and sat just staring. It was wonderful, could not be more happy. Slept very comfortably, woke up, went for breakfast and were greeted by the wonderful Diane. So helpful, so nice, such a lovely person. We stayed 3 nights and truly did not want to leave, felt very sad when we had to catch the train home. Cannot recomend Hotel Sarazena high enough. Had a wonderful stay. All the staff were so nice.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Amazing staff. Great location
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location right near the train station. The hotel is very clean and my room was nicely furnished. The price was reasonable for Zermatt and what stood out was the service. The lady at the front desk was very helpful and friendly. I used the private steam room/sauna one day and it was wonderful after skiing. I'd gladly stay again.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had booked 2 rooms in this hotel. The hotel was clean, cute and close to the train station. The hotel staff were exceptionally polite, courteous and helpful. The breakfast was decent too. I would love to book this hotel again if and when we visit Zermatt again.
Photo of Zermatt from the hotel room balcony. :-)
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and I would definitely return next year.
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic place to stay! Nice clean rooms, friendly staff, good breakfast, and close to the train (without the noise).
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Hotel maravilhoso. Central, equipe sensacional. Cadê da manhã muito bom, quarto confortável. Excelente escolha. Obrigado ao Jack e a linda Geraldine
Stayed 11 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Anbefaler Hotel Sarazena! Bra beliggenhet, hyggelig betjening, god frokost!
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, amazing staff, breakfast buffet was excellent, very short walk from the train station, which is ideal since taxi fares are super expensive in Zermatt. Updated facilities, highly recommend. Great value!
Stayed 5 nights in Feb 2026