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Reviews of N. Castle Hotel

3.5 out of 5
N. Castle Hotel
No.19 Xinmin Road, Yilan, Yilan County

Reviews

8.8

Excellent

Rating 10 - Excellent. 115 out of 236 reviews" "
Rating 8 - Good. 98 out of 236 reviews" "
Rating 6 - Okay. 18 out of 236 reviews" "
Rating 4 - Poor. 4 out of 236 reviews" "
Rating 2 - Terrible. 1 out of 236 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ada

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice size room. Friendly staff and helpful info provided about the neighborhood. The shower head doesn’t stay up on its own so you have to hold the shower head to wash. Could provide soap to wash hands.
Stayed 1 night in Nov 2023

8/10 Good

Qiang, Los Angeles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient and safe

10/10 Excellent

Verified traveler

Stayed 2 nights in Dec 2019

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

6/10 Okay

Pei Ying

Liked: Cleanliness
Read this if you need responsive communication
There is no staff at the reception desk until after 2:30PM. This hotel offers some empty space in front of the reception desk. If you don't mind putting your luggage in the public area without a guard. I arrived around 12:30PM in the crowded hotel lobby. I text messaged the host for a safe place to keep my luggage. Knowing that I could only start my day after putting my luggage in a safe place. With no one to explain and I couldn't figure out why the host chose to respond my request after 90 minutes wait. I hope this review will help to a more responsive communication between the host and their customers.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This hotel is looks new, but service is poor. location is very near to MRT station. Very clean, good in electronic toilet bowl.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well equipped, clean and modern. In a great location for night market and station.
Stayed 2 nights in Oct 2019

10/10 Excellent

Mong Keng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay!
We arrived on a typhoon day and the receptionist was very nice to let us check in around 130pm. They also provided 2 cup noodles FOC for dinner as we could not go out due to the typhoon. There was a cute area at L1 with games. Breakfast was voucher at macdonalds. Overall a great stay with homely feels!
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great budget hotel with good location to train station.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with night market next to it and 5 minutes walk to yilan train station.
Stayed 2 nights in Nov 2018

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
It was an awesome experience for my wife and me on our honeymoon. The owner was super friendly and helped us with parking, and the place was nice and clean. I would definitely recommend it!
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveler

Great place to stay in Yilan
The hotel is ideally located for any trips from or to Yilan or sightseeing around the city. It was literally a 3 minute walk from the train station. The room was comfortable, in a good condition and the staff was friendly, caring, and welcoming. And all guests get free breakfast at McDonalds! Overall, a very nice stay!
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, close to train station
Staff is friendly, but they are not at the desk 24/7 due to the size of the property and they need to clean rooms as well.
Stayed 1 night in Jul 2018

8/10 Good

YilanVisitor, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable night in the centre of Yilan
The hotel was good value - a nice, large room and I had a good night's sleep.
Stayed 1 night in Apr 2018

8/10 Good

SHEILA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
N. Castle
Fuss free ,affordable,clean hotel
Response from Hsiang on 2018/4/2
謝謝您的好分數及讚美，期待很快的還有機會與您見面。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, practical and reasonably priced
Clean, practical and reasonably priced
Stayed 2 nights in Jan 2018

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for price, pretty hotel
We stayed there for 2 nights with 2 rooms.One is family room for 4.Another is double room for 2.All rooms size are fine.But the wall of double room show some dark marks which disappointed us a bit.Location is good,nearby to the train station and night market.Staff is helpful to fulfill our need.But the duvet is too small for 2 peoples.It will be better to have a bigger one.Wifi is fast and stable.Lobby has some boardgames for you to play which is quite fun and good for spending time. The cleanliness is quite good.Breakfast is McDonald with sandwich and drink.
Stayed 2 nights in Jan 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Near to local food area.
Stayed 3 nights in Jan 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
very close to train station
Stayed 1 night in Jan 2018

8/10 Good

Verified traveler

Liked: Room comfort
Stayed 2 nights in Jan 2018

2/10 Terrible

minnie mouse, Hong Kong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unpleasant stay
This facility is not equipped for a hotel. It's very dirty and no sound proof at all.
Stayed 1 night in Dec 2017

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the location is great and the room is very clean and relaxing
Stayed 2 nights in Nov 2017

6/10 Okay

Yong Yeh

Liked: Cleanliness, staff & service, property conditions & facilities
Location: 4.5/5 near to yilan station n dongmen station. Friendliness: 4/5 propietress gave us addition large room n meal voucher (breakfast at nearby macdonald) upon seeing us with kids. Food: NA. Macdonald. Comfort: Bed makes squeaky sound but room is clean.
Stayed 1 night in Oct 2017

8/10 Good

Liu, Tainan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the train station
It is very nice hotel and close to the train station and night market and some femos parks. I will check in again next time to visit I-lan.
Stayed 2 nights in Sep 2017

8/10 Good

Lim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Wonderful place , nice ambience with amenities surrounding it
Stayed 1 night in Sep 2017

8/10 Good

Whee Cheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location :)
Had a great experience staying in this hotel! Facilities and room condition were up to satisfaction. It is located near the night market as well which makes it easy to find a place for dinner :)
Stayed 2 nights in Jul 2017

8/10 Good

elino, singapore

Liked: Cleanliness, room comfort
Near to Yilan Train station
Near to Yilan train station. More like a homestay than a hotel. They provide all that you need board games, adapter etc, self-service. Room size is reasonable nice.
Stayed 2 nights in May 2017

8/10 Good

Cheng Chuan Steven

Liked: Cleanliness, property conditions & facilities, room comfort
N.Castle Hotel
The place was very near to the Yilan train station, which is ideal for travellers. A lot of food places around the vicinity and the night market is nearby as well.

10/10 Excellent

HELEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beyond expectation
It was really good value for money considering. I would highly recommend it.

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near to the train station
Staying there is very relaxing. Ease of access with electronic key. Mobile device charger and power adapter for free loan and DIY. Staff is very friendly.

10/10 Excellent

Chunhao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Mei Mei

Liked: Cleanliness, staff & service
房間不夠光線 坐在床上或坐椅上看文字手機等 不夠光 建議加一燈在床頭附近
Stayed 4 nights in Jan 2024

10/10 Excellent

Youti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Sie-Yu

Stayed 3 nights in Nov 2023

10/10 Excellent

SHIAOYING

Stayed 1 night in Nov 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
乾淨
Stayed 4 nights in Nov 2023

10/10 Excellent

Chun Wah

Stayed 1 night in Oct 2023

10/10 Excellent

Hsieh-Lung

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Wayne

Stayed 1 night in Jun 2023

10/10 Excellent

RONG-JHIH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間舒適度很棒，地點離火車站也很近
Stayed 2 nights in May 2023

10/10 Excellent

Murai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
宜蘭駅から徒歩すぐ。掃除が行き届いた清潔な部屋、環境も静か。朝市も近いし、宿の周りに飲食店も多く、快適でした。 チェックインは、ドアの前でフェイスタイムで電話して、ドアを開けにきてもらう、初めてのタイプだった。でも、特に問題なし。
Stayed 2 nights in May 2023

8/10 Good

WAI KWONG

Stayed 3 nights in Apr 2023

10/10 Excellent

mayu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Masayoshi

Liked: Amenities, property conditions & facilities
トイレルームの床に髪の毛が落ちていた

10/10 Excellent

LAU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

guo Jin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

8/10 Good

YA-CHI

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CP值高的住宿
旅宿地點位置極佳，離東門夜市走路不用5分鐘就到了！小管家也幫忙升級為四人房型，1人1張雙人床睡的更舒適！唯需要改善的是訂房網頁上未註明停車是外面的合作停車場(需自費100元)雖然不貴，但未先於旅宿資訊上告知，所以還請備註清楚，謝謝。
Stayed 1 night in Nov 2022