Front of property - evening/night
Check availability

Reviews of Shibu Hotel

4 out of 5
Shibu Hotel
2173 Hirao, Yamanouchi, Nagano-ken

Reviews

9.6

Exceptional

Rating 10 - Excellent. 138 out of 167 reviews" "
Rating 8 - Good. 23 out of 167 reviews" "
Rating 6 - Okay. 6 out of 167 reviews" "
Rating 4 - Poor. 0 out of 167 reviews" "
Rating 2 - Terrible. 0 out of 167 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kazuyoshi and family was so nice and kind. They provided the highest quality service and hospitality we’ve had so far ever! Their property is so healing and peaceful with their on property private Onsen’s. Their close location to the snow monkey park was so worth it as well! Their dining experience was so amazing and delicious! We will bring our family back for sure. Mahalo and Aloha Kazuyoshi San and family! Much respect and a Big Thank you! Jya mata!
Stayed 4 nights in Jan 2024

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Family most friendly and gracious
Stayed 1 night in Jan 2024

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historic property. Comfortable rooms. The hot spring baths make this a must. Very close to snow monkey park and the best part - they will shuttle you from the train station, to the hotel, to the monkey park, to dinner and to the train station. Staff is very helpful. Awesome place.
Stayed 1 night in Jan 2024

10/10 Excellent

valerie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The love and attention the owners put into this property making sure all our needs was taking care of has surpassed our expectations. You are treated as a guest in their home. Will definitely recommend. Our family made incredible memories there.
Stayed 1 night in Dec 2023

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Soulful and relaxing
The most wonderful place, beautiful location and kind service. The private onsen is definitely worth the visit. And the food service is traditional and generous. Only a few minutes from the snow monkeys and the staff will take you there and pick you up.
Make sure you try the hotpot
The food service is impeccable
The private onsen experience is incredible
The town and the regular onsen track is amazing- especially when treated to snow
Stayed 2 nights in Dec 2023

10/10 Excellent

Yu Jing

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shibu Hotel is very beautiful. Our Deluxe Twin room looks like new. The room is much larger than advertised. We were lucky to book half board as the private dining room is beautiful and the staff is just so courteous. The meals are so beautifully decorated and delicious. The onsen is clean and very warm. We were picked up from the train station and were driven to the Snow Monkey Park. We love this place and will definitely come back.
Stayed 2 nights in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really incredible town and hotel. The service and hospitality was amazing. A really great stay.
Stayed 2 nights in Oct 2023

10/10 Excellent

Steven

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Run Ryokan Provides Exceptional Service
The Shibu Hotel is a family run ryokan. The service level is beyond exceptional. They both fulfilled everything we wanted before we asked, but found ways to make our stay more pleasant than we had thought of. The kaiseki dinners and Japanese breakfasts were rich, varied and authentic. And again the staff that served us were exceptional. While we enjoyed the village onsens, the onsens at the Shibu Hotel were our favorites.
Stayed 2 nights in Oct 2023

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic place to stay. The staff are just exceptional. Was very kindly welcomed and was offered transport to and from the monkey park. In detail instructions for the onsens were provided along with the traditional robes and shoes. I highly recommend staying here. Just ensure you contact the property with you train arrival time asap so you don’t have to walk from the station
Stayed 1 night in Sep 2023

10/10 Excellent

greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Lovely stay. Great location for onsens.
Stayed 2 nights in Apr 2023

10/10 Excellent

susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023

10/10 Excellent

Nikolaj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel.
Great hotel with a clean, large room. The Onsen hot bath was absolutely awesome: you can have it private and outdoors or indoors. Very helpful staff has completed an overall picture. Highly recommended.
Stayed 2 nights in Feb 2023

10/10 Excellent

Gideon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning traditional Japanese hotel, with onsen onsite. The kaiseki meals were spectacular, and they accommodated dietary requirements impressively well. Fantastic place to stay.

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel and a must stay!
I absolutely loved the Shibu Hotel! The staff were incredible. They were extremely helpful and kind during our entire stay. There are public bathhouses around the area that you get free access to. You can also use the hotel's private onsen which was AMAZING. The dinner and breakfast were very delicious! And they offer a shuttle to and from the snow monkey park nearby. I would definitely stay here again!
Stayed 1 night in Dec 2022

10/10 Excellent

Cristina, Tokyo

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free shuttle service is really good. The staff drove us from and to the station and also to the monkey park. They even made sure I could buy the famous apples from Nagano before leaving town (which are much more expensive anywhere else)
Stayed 2 nights in Oct 2020
Response from Kazuyoshi Yamada on 2020/11/2
Thank you for staying at SHIBU HOTEL. We look forward to seeing you again. Manager Kazuyoshi Yamada

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So much to say about Shibu Hotel so let me start with the big points - Free pickup from Yudanaka Station - you can transfer here from Nagano (go down the steps). Call the Shibu Hotel when you know your train time - Free transfer to the Snow Monkey Onsen leafing you to do the last 10 mins on flat ground - MUCH appreciated - Free secure key access to 9 Onsen in the town + 3 at the Ryokan = TWELVE Onsens are for your use. Ask for the ‘souvenir towel’ (in red envelope) and you can get a stamp for visiting each Onsen + a 10th stamp from a small shrine above Onsen number 9. Check the example of a completed towel to the right of reception. The hotel is a Ryokan which means traditional Japanese style without skimping on quality. There are some basic rules about Ryokan the owners will be all too happy to explain to you which are simple things like leaving your shoes at the door. Optionally you can wear a sized Yukata (similar to a kimono) for your stay and even when visiting the neighbouring onsens (it makes changing easier and you won’t look out of place). They’ll be ready and welcoming with a smile and “make yourself at home” mantra that is embodied thoughout your stay.
Stayed 2 nights in Mar 2020
Response from Kazuyoshi Yamada on 2020/4/11
Thank you very much for staying at SHIBU HOTEL. In addition, I would like to thank you for recommending how to spend at Shibu Onsen in detail. (I'm sorry to reply late.) At present, the situation is severe due to the virus, but we hope that it will end as soon as possible and that the day will come for customers from all over the world. Thank you very much for carefully posting many recommended comments. We look forward to your next visit.

10/10 Excellent

Rory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant experience!
A really enjoyable stay. Everybody was very friendly, welcoming and helpful and the room was clean and comfortable. We were taken up to, and collected from, the nearby Snow Monkey Park. This was great to see with the monkeys out in large numbers. In and around the hotel you are encouraged to wear the traditional Yukata which adds to the experience and we enjoyed the use of the hotel’s private onsen. Both dinner and breakfast were excellent, fantastically presented and we had the added pleasure of our own private dining room. An evening walk around the Main Street where most of the nine renowned public onsen are located was rich in atmosphere with the way the wonderful old buildings are lit at night.
Stayed 1 night in Mar 2020
Response from Kazuyoshi Yamada on 2020/3/10
Thank you very much for staying at SHIBU HOTEL. Thank you very much for carefully submitting your comments. We are very happy to enjoy the traditional Shibu Onsen town. We will share the extra comments with all the staff and encourage them in the future. thank you very much. We look forward to your next visit.

10/10 Excellent

Dina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem of a place
This was a delightful hotel with amazing customer service. Get the breakfast and spend time visiting the onsens!
Stayed 1 night in Feb 2020
Response from Kazuyoshi Yamada on 2020/2/20
このたびは、SHIBU HOTELにご宿泊いただき、誠にありがとうございました。 また、ご丁寧に、身に余るご感想を投稿していただき、重ねて御礼申し上げます。 いただいたコメントは、スタッフ全員で共有し、今後の励みにさせていただきます。 またのご来館を心よりお待ち申し上げております。

8/10 Good

Timothy P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Traditional Stay
Hotel itself is becoming a bit dilapidated. Any lacking of hotel condition is made up with the friendliness and service of the staff. They treat you like family and happily go the extra mile to ensure an enjoyable stay.
Stayed 2 nights in Feb 2020
Response from Kazuyoshi Yamada on 2020/2/17
このたびは、SHIBU HOTELにご宿泊いただき、誠にありがとうございました。 投稿していただいたご感想は、今後のサービス向上と旅館運営の参考にさせていただきます。 またのご来館を心よりお待ち申し上げております。

10/10 Excellent

Thomas, Hong Kong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely delightful experience. The staff is attentive and courteous.
Stayed 5 nights in Jan 2020
Response from Kazuyoshi Yamada on 2020/2/10
このたびはSHIBU HOTELにご宿泊いただき、誠にありがとうございました。また、ご滞在中に、ご感想を投稿していただき、重ねて御礼申し上げます。 （御礼のお返事が遅くなってしまい、申し訳ございませんでした。） またのご来館を心よりお待ち申し上げております。

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2019
Response from Kazuyoshi Yamada on 2020/1/14
Thank you very much for your stay. And Thank you again for posting your rating. We look forward to your next visit.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
Outstanding place in the heart of Shibu Onsen. A genuine Japanese experience. A friendly, competent staff.
Stayed 2 nights in Jan 2020
Response from Kazuyoshi Yamada on 2020/1/15
Thank you very much for your stay. And thank you again for posting your thoughts. we are very honored. We look forward to your next visit.

10/10 Excellent

Martina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traditional hotel in beautiful traditional town.
We spent big money compared to the rest of our trip, not realising we had picked one of the most popular venues of the area. From the moment we arrived we felt looked after. Staff picked us up from the train station. English speaking staff helped us check in and settle into our room. Including sizing the yukata to wear. We were driven to and from the monkey park. We had access to the onsen on site as well as the communal ones in town. We had a map of stores and restaurants. The hotel is very traditional. The room fit 4 very comfortably. The room was a tatami room. Nice touches like our shoes being left ready at the door when they knew we were going out. And the lovely matriarch even bagged us joice and lollies to take when we left as it was really early in the morning. It was expensive but absolutely worth it.
Stayed 2 nights in Dec 2019
Response from Kazuyoshi Yamada on 2020/1/12
Thank you for staying at SHIBU HOTEL. In addition, I would like to thank you again for submitting your impressions in detail. Your comments will be translated and circulated by all staff members, and will be encouraged in the future. We look forward to your next visit. Thank you for this time.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely courteous and friendly service. This was our first Ryoken experience and it could not have been better! Close to Main Street and the hotel provides shuttle to/from snow monkey park and the train station.
Stayed 1 night in Dec 2019
Response from Kazuyoshi Yamada on 2019/12/29
Thank you for staying at SHIBU HOTEL. In addition, we have you post comment carefully and thank you again. The extra words will be translated and shared by all staff members, and will be encouraged in the future. thank you very much. We look forward to seeing you again. Thank you for this time.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely helpful hotel staff. We were surprised that driver offered us a free ride to the snow monkey place upon our arrival at the train station.
Stayed 1 night in Dec 2019
Response from Kazuyoshi Yamada on 2019/12/4
Thank you very much for staying at SHIBU HOTEL. Thank you again for your immediately kind comments. Please continue your wonderful trip. Thank you very much.

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff, loved the location
Stayed 1 night in Oct 2019
Response from Kazuyoshi Yamada on 2019/11/2
Thank you very much for your stay and coment. Have a nice trip continue.

10/10 Excellent

Verified traveler

Stayed 2 nights in Sep 2019
Response from Kazuyoshi Yamada on 2019/9/29
Thank you very much for your stay.

10/10 Excellent

Terje

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Kazuyoshi Yamada on 2019/6/27
Thank you very much for staying at SHIBU HOTEL. Thank you again for posting the rating. We look forward to seeing you again.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic ryokan
What a fantastic ryokan. The hotel met us at the train station, then showed us the 3 onsen at the hotel and then took us up to a huge bedroom. There were 3 Japanese beds made up for us plus a little sitting room. A separate toilet and shower. There was a safe, lots of electrical outlets, a fridge, cold water carafe, yukata, and overcoat to wear in the hotel and outside. Everything was clean and so lovely. We had a wonderful view of the mountains and river. They also took us up the snow monkey park entrance (and will pick you up, too -although we walked back down). Very attentive staff. Always trying to help you. There are a couple of people there who speak English. We did have the Japanese dinner there one night. There must have been 12-15 courses (I stopped counting after a while). Delicious but be aware that a lot of it is fish in case you don’t like fish. There was beef as well. I would stay there again in a heartbeat. We had room 504 with a great view of the river and mountains.
Stayed 2 nights in Apr 2019
Response from Kazuyoshi Yamada on 2019/4/10
Thank you very much for staying at SHIBU HOTEL. I would like to thank you again for posting your comments in detail. We will share the many comments you have left over with the entire staff to encourage our daily work. thank you very much. We look forward to seeing you again. Thank you very much for your stay and comments.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shibu is an older hotel but don't let that sway you. We stayed in a Ryokan in Kyoto, two adults and our teenaged daughter and this one was much bigger in comparison with a separate large shower/bathroom and sitting area. Extremely quiet for sleeping with views of the river and mountains. The hotel staff didn't miss a thing, were extremely accommodating and polite offering free shuttles to the monkey park and train station. We came back from the monkey park with muddy shoes which our driver must have noticed as when we went out later that evening they had been cleaned off and looked brand new! Also our daughter left her little bag behind and Shibu staff contacted us immediately to advise and arrange for shipment back to us in Canada. We wanted to stay longer and enjoy the wonderful onsens both in the hotel (one of the few outdoor onsens we discovered) and in the neighbourhood.
Stayed 2 nights in Mar 2019
Response from Kazuyoshi　Yamada on 2019/3/30
Thank you very much for staying at SHIBU HOTEL. I would like to thank you again for posting your comments in detail. I was really sorry that it was late to notice what the daughter left behind in the free shuttle car. We will share the excess comments we have posted with all the staff and we will encourage them in the future. thank you very much. We look forward to seeing you again. Thank you very much.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager/owner is extremely helpful and professional in providing his service which made our 1 day trip a pleasant memory. The hotel is well maintained and very clean, the staff are very professional as well by the Japanese standard. One thing worth mentioning is that they even cleaned our dirty shoes (due to the melting snow and mud from the nearby Snowmonkey park) overnight and placed them in front of the front desk tatami area when we head out. Shibu hotel has the attention to detail in a friendly way that makes you feel like the guest of honor.
Stayed 1 night in Mar 2019
Response from Kazuyoshi Yamada on 2019/3/13
Thank you very much for staying at SHIBU HOTEL. In addition, I would like to thank you again for posting carefully comments that I have overwhelmed. We will share your comments with all the staff and we will do our best to encourage you in the future. thank you very much. We look forward to seeing you again. Thank you very much.

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2019
Response from Kazuyoshi Yamada on 2019/4/2
Thank you very much for staying at SHIBU HOTEL. Also, I would like to thank you for posting your impression score. We look forward to seeing you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from Kazuyoshi Yamada on 2019/4/2
Thank you very much for staying at SHIBU HOTEL. Also, I would like to thank you for posting your impression score. We look forward to seeing you again.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved the Shibu Hotel. The service was excellent. Everything about the town and this hotel were delightful. Can’t wait to come back!!
Stayed 2 nights in Jan 2019
Response from Kazuyoshi Yamada on 2019/2/1
Thank you very much for staying at SHIBU HOTEL. Thank you very much for posting thank you impression immediately. Along with the staff, we will continue to devote ourselves to creating a hotel that is more pleased. And also we will cherish the townscape. We sincerely look forward to seeing you again. Thank you very much for this time.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place! Such a lovely experience to stay in a family run resort that’s been around for a long time. Our corner room was wonderful. The breakfast was great and dinner was simply amazing! One of the best meals I’ve ever had. Absolutely loved our stay.
Stayed 2 nights in Jan 2019
Response from Kazuyoshi Yamada on 2019/2/1
Thank you very much for staying at SHIBU HOTEL. Thank you very much for posting your comments carefully. All the staff will share the words you have sent with us, and I will encourage you for the future. I am waiting for the use of another. Thank you very much for this time.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely experience
A very special two days staying here. Friendly, gracious hosts who could not do enough to help our enjoyment. Monkeys and ski fields in two days made so easy and relaxed by our hosts.
Stayed 2 nights in Jan 2019
Response from Kazuyoshi Yamada on 2019/1/7
I would like to take this opportunity to thank you for staying at SHIBU HOTEL. Thank you very much for posting your thoughts carefully and repeatedly. I will translate and share my impressions of your impressions with all of the staff and encourage it for the future. We sincerely look forward to seeing you again. Thank you very much for this time.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay in the countryside.
It was a relaxing stay and staff were friendly, helpful and attentive. The food was just ok though. I’ve stayed at other Ryokans and this one just doesn’t stack up with quality, quantity and taste. Breakfast was especially disappointing.
Stayed 2 nights in Dec 2018
Response from Kazuyoshi Yamada SHIBU HOTEL on 2018/12/19
Thank you very much for staying at SHIBU HOTEL. Also, thank you again for posting your thoughts carefully. We will refer to valuable opinions and we will strive to improve future services.

10/10 Excellent

may-ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful. Great meals.
Stayed 1 night in Nov 2018
Response from Kazuyoshi Yamada on 2018/11/8
Thank you very much for your stay in this time. And Thank you again for your coment. We hope to see you again. Kazuyoshi Yamada SHIBU HOTEL

10/10 Excellent

Christian, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, in centre of Shibu with nice Onsen
Great hotel, in centre of Shibu with nice Onsen and very pleasant staff.
Stayed 2 nights in Oct 2018
Response from Kazuyoshi Yamada on 2018/10/20
Thank you very much for having stayed at SHIBU HOTEL the other day. Also, thank you again for your continued contribution and carefully posting your thoughts. I am sorry that the reply was delayed. Based on valuable comments received, I will make use of it for future service improvement. Thank you very much for recommending SHIBU ONSEN to everyone. We sincerely look forward to seeing you again.

10/10 Excellent

Samson, Toronto, Ontario, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This ryokan is located on the main road of the shibu onsen area. The staff was simply awesome, very humble and very friendly. They went out of their way to make sure my stay was enjoyable and memorable. They offered pick up and drop off service at Yudanaka station (I was able to use expedia messenger when I was boarding the train at Nagano station to advise them of my arrival time and they made sure the shuttle bus was waiting for me) and snow monkey park (even made sure to provide the train schedules for the day we left to make sure we were able to maximize our time at the park before being dropped off at the station). The hotel had its own onsen (indoor, outdoor and private co-ed) accessible anytime from 15:00 to 09:30. They also provide the "town key" to the 9 public bathhouses, a must do experience if you enjoy onsen-ing (word of warning - the water is very hot at most of the bathhouses and they are old so don't expect marble floors/shining wall tiles). When you go, I highly recommend the dinner and breakfast combo. The food was simply amazing and a great way to enjoy a traditional japanese meal. They also offer free yukata use during your stay. I highly recommend this place and would definitely stay again!!
Stayed 1 night in Oct 2018
Response from Kazuyoshi Yamada on 2018/10/20
Thank you very much for staying at SHIBU HOTEL the other day. Also, thank you again for posting a lot of thoughtfully and carefully. We are sorry for late reply. We have translated a lot of words that we received to share with all of our staff and I will encourage my future work. thank you very much. We look forward to seeing you again on the occasion. Thank you very much for this time.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was absolutely beautiful. It was more traditional and was located in a comfortable sleepy town. We really enjoyed our stay here and left feeling wonderful and relaxed. Would highly recommend their breakfast meal. It was a highlight of the trip for sure.
Stayed 1 night in Jun 2018
Response from Kazuyoshi Yamada on 2018/6/27
Thank you very much for staying at SHIBU HOTEL. Also, thank you again for posting your thoughts carefully and promptly. We share words that are abundant with all our staff, and I will encourage my future work. thank you very much. I'm really sorry that your reply was delayed. We sincerely look forward to seeing you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we have been there before , so we know of the snow monkey , the walk in the forest the Shrines and Temples ...and the little quaint village of Yamamuchi ,
Stayed 3 nights in May 2018
Response from Kazuyoshi Yamada on 2018/6/27
Thank you very much for staying at SHIBU HOTEL the other day. Also, thank you again for posting your thoughts carefully. I'm really sorry that your reply was delayed. We sincerely look forward to seeing you again.

8/10 Good

Katrine, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful room and amazing breakfast
We really enjoyed our stay at Shibu and the breakfast was lovely! Great accommodation if you are going to see the snow monkeys
Stayed 1 night in Apr 2018
Response from Kazuyoshi Yamada on 2018/4/13
Thank you very much for staying at SHIBU HOTEL. Also thank you again for posting your thoughts carefully. I will continue to encourage you further with encouraging your words. We sincerely look forward to seeing you again. Thank you very much for this time.

10/10 Excellent

Anthony, Gold Coast australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel in the heart of Shibu
We had a wonderful time at this hotel. The staff were amazing, so kind and helpful with our 3 children. They drove us up to take the children to play in the snow and to see the snow monkeys. We cannot rate this hotel highly enough. I recommend it to anyone who visits Shibu.
Stayed 2 nights in Mar 2018
Response from Kazuyoshi Yamada on 2018/4/6
Thank you very much for staying with SHIBU HOTEL with your children. Also, I would like to thank you again for posting your thoughts immediately. I am sorry that my reward was delayed. We are pleased with our children and we are also very happy. We sincerely look forward to seeing you again. Thank you very much for this time.

10/10 Excellent

virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We fell in love with this hotel! The owners are friendly & will go out of there way to help you with anything you need! The food was delicious & so is the plum wine! Highly recommend to stay here.
Response from Kazuyoshi Yamada on 2018/4/6
Thank you very much for staying at SHIBU HOTEL. I would like to thank you again for posting your thoughts immediately. I am sorry that my reward was delayed. fell in love ... What a delightful word! ! I will not be ashamed of the words you've received, I will continue to hospitality customers with the staff from now on. thank you very much. We sincerely look forward to seeing you again. Thank you very much for this time.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Came for the snow monkeys and stayed for the charm
A charming hotel with such a sweet staff. If you call ahead, they'll pick you up from Yudanaka train station. We went to see snow monkeys but really enjoyed the hotel, the public onsen in Shibu and the overall charm. If you have time to spare, I reccomend even saying for two nights to take advantage of the Onsen and enjoy the charm ok f a small mountain town. The staff at the hotel was really great in helping us learn the customs and expectations of the onsen, while making us feel at home. Also the breakfast was the best breakfast we've had on our entire trip. Be aware that if you're a picky eater and used to western style breakfasts, it may not be for you.
Response from Kazuyoshi Yamada on 2018/4/6
Thank you very much for staying at SHIBU HOTEL. Also, thank you again for posting your detailed impressions immediately. I am sorry that my reward was delayed. A lot of words to be shared are shared by all the staff and I will encourage them from now on. thank you very much. We are looking forward to cooperating with you so that you can come and visit Shibu Onsen again. Thank you very much for this time.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing staying. Got picked up from the train station even if this was not arranged or even asked for. Extremely clean place. The on site onsen was also really nice.
Response from Kazuyoshi Yamada on 2018/4/6
Thank you very much for staying in March. In addition, we would like to thank you again for posting your thoughts carefully. I am sorry that my reward was delayed. We are pleased that we like Shibu Onsen. We sincerely look forward to seeing you again. Thank you very much for this time.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and nice location.
Very warm hearted hotel staff and nice location near the 9 onsens.
Stayed 1 night in Feb 2018
Response from Kaz on 2018/3/21
Thank you very much for staying at SHIBU HOTEL. Also, thank you again for posting your impressions soon. We are pleased to welcome you to visit hot springs in Shibu Onsen town. We are looking forward to seeing you at the opportunity again from the bottom of my heart so that you can come to Shibu Onsen.

8/10 Good

Dorit, Denver, CO

Liked: Cleanliness, staff & service, property conditions & facilities
A lovely Japanese hotel, sleeping on futons on the floor was an uncomfortable experience for us coming from the US. Food was excellent but the service over dinner was rushed. Overall an awesome experience .
Stayed 1 night in Jan 2018
Response from Kazuyoshi Yamada on 2018/1/12
Thank you very much for staying at SHIBU HOTEL. Also, thank you again for posting your impressions quickly. We would like to make valuable opinions useful for future improvement of service. Thank you very much for this time.